People Business Partner, Extend

$110.5-130k

The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, work location and job-related knowledge, skills and experience.

Senior level

Remote from US

Warranty and protection plan services

Job no longer available

Warranty and protection plan services

201-500 employees

B2BAPIConsumer GoodseCommerce

Job no longer available

$110.5-130k

Senior level

Remote from US

201-500 employees

B2BAPIConsumer GoodseCommerce

Company mission

To revive an industry that's been starved of modernity and change for too long.

Job

Company

Role

Who you are

At least 5 years of directly applicable experience in Human Resources as a business partner, consultant, or generalist
Ideally, experience working in a small to mid-size, start-up environment, which may be combined with some additional experience in large organizations
Resilience, flexibility, and the ability to work quickly and effectively cross-functionally
Resourceful and curious to solve problems that you have not encountered before - a strong, fast, and adaptable learner
Excellent judgment and superior emotional intelligence
Proven track record of working with, coaching, and influencing senior leaders
Comfortability and prior experience managing the planning, development, implementation, and administration of People Team Programs
Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, diversity, performance management, and federal and state employment laws
Bachelor's degree required with a preference for an advanced degree in Human Resources, Business, Management, Psychology, or other related fields of study
Human Resources certification highly desired

What the job involves

Act as a consultant to managers and employees involved in the day-to-day business and operations of a fast-paced tech company. In this role, you’ll have the opportunity to develop and implement corporate programs and initiatives
Work on a wide array of People matters, such as talent management, strategic headcount planning, organization design, and employee career pathing
Act as an internal consultant by analyzing and recommending solutions to People Team issues. In particular, proactively identify issues and solutions to continuously improve infrastructure
Conduct regular recurring meetings with assigned business groups to identify and implement efforts to improve performance and culture
Lead and/or assist in the development and implementation of People Team policies, procedures, and programs
Advise leaders on the interpretation and application of People Team policies and practices
Manage and resolve complex and bespoke employee relations issues. Conduct effective, thorough, and objective investigations, including management and tracking
Analyze trends and metrics in partnership with the People Team Operations team to develop solutions, programs, and policies
Prepare reports and studies to meet business and corporate needs
Assist with assessment and development of strategies to address issues of workflow improvement and/or organization structure for assigned business groups
Conduct periodic audits of human resource activities to ensure compliance with laws, policies, and procedures
Lead corporate communication strategies for key employee programs including onboarding, performance management, and regular company updates
Support and implement corporate programs for assigned clients, such as performance management, compensation benchmarking, employee recognition programs, and workforce planning initiatives
Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention, embracing corporate values and culture to support Extend’s continued growth and success
Maintain employee records and required compliance documentation
Participate in developing department goals, objectives, and systems

Our take

Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.

Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.

On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".

Steph

Company Specialist at Welcome to the Jungle

Insights

-19% employee growth in 12 months

Glassdoor (3.2)

Company

Funding (last 2 of 3 rounds)

May 2021

$260m

SERIES C

Oct 2020

$40m

SERIES B

Total funding: $316.4m

Company HQ

Rincon Hill, San Francisco, CA

Leadership

Woodrow Levin

(Founder & CEO)

Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.

Share this job

View 8 more jobs at Extend