EMEA Core Customer Success Manager, SugarAI
AI-powered CRM platform
Be an early applicant
AI-powered CRM platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help sales leaders reach their highest potential.
Role
Who you are
- This role will be well suited for an individual with strong administrative skills as well as strong communication skills. You will be responsible for supporting all post-sales activities to help customers achieve maximum value from their Sugar investment to secure renewals and help drive product and user expansions
- Additionally, a preferred candidate will have solid experience in selling and/or support enterprise SaaS solutions, understand SaaS renewal cycles, and has a track record of exceeding quota.This role will provide the ideal candidate with the opportunity to develop skills in a supportive, learning organization. It is a demanding and exciting opportunity for the correct candidate
- 2 years of prior CSM, BDR or sales experience
- 1 year or more experience working with a CRM system
- A proven ability to manage to a defined plan with stated quarterly objectives
- Strong presentation, written and verbal communication skills
- Fluent English speaking skills
- We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for
What the job involves
- The role of the Customer Success Manager (CSM) is to support a global, pooled book of business to manage renewals and upsell opportunities. This is a great opportunity for a highly driven individual to make an impact and to join a customer success team
- Meet and ideally exceed team growth sales goals
- Meet and ideally exceed team renewal rate target of 83%, accurately forecasting and closing renewal opportunities on time
- Leverage digital-first and 1:many strategies to 1) engage at risk customers to drive adoption and 2) build expansion pipeline
- Document and manage your sales & renewals pipeline in our CRM application daily, to 100% accuracy
- Partner with our channel to drive joint opportunities to close
- Drive customer advocacy – references, case studies, and participation in events
Our take
Many CRM solutions require a lot of manual entry, and have little job-specific functionality. This makes tracking and interacting with potential and current customers time-consuming and inefficient. SugarAI, which started as a project to elevate CRM with automation, has since grown into an AI-driven product suite used by thousands of companies across the globe.
The company delivers a precision selling platform and sales insights, plus other complimentary products. It supports macro and micro customisation, and is capable of leading sellers to make the biggest impact with every action. Importantly, its versatility and flexibility make it suitable for multiple teams across the CRM landscape.
Though it's far from the only CRM platform on the market, SugarAI’s longevity as a company exemplifies its trusted status among businesses from many sectors. Ultimately, CRMs are a vital part of almost every industry, and SugarAI’s established place in the market gives it plenty of scope for further success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jul 2019
$16m
LATE VC
Jan 2015
$3.6m
CONVERTIBLE
Total funding: $139.2m
Company benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
Company HQ
Union Station, Denver, CO
Leadership
David Roberts
(CEO)Previously CEO at Alchemer, COO then CEO at Reed Group, and Chief Services Officer at the City and County of Denver.
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