Senior Technical and UX Writer, SnapLogic
$130-150k
+ Stock options
Office located in San Mateo, CA
Integration platform-as-a-service for Enterprise
Be an early applicant
Integration platform-as-a-service for Enterprise
201-500 employees
Be an early applicant
$130-150k
+ Stock options
Office located in San Mateo, CA
201-500 employees
Company mission
To empower businesses to unleash the full potential of their data and applications.
Role
Who you are
- A degree in technical communication, engineering, journalism, or comparable work experience
- Five plus years of experience as a technical writer, preferably in data integration or a similar software domain. Adept at quickly grasping new technical concepts and technologies
- Knowledge of DITA, Oxygen Author, GitHub, GenAI, Confluence, Figma, Jira, Snagit, XML, REST API, HTML, and CSS
- Familiar with the development process in conjunction with the information evolution process
- Ability to work in a nimble, test and learn, iterative environment
- Coachable team player who can receive and provide constructive feedback
- Ability to make decisions based on analysis and data
- Strong organizational skills.A self-starter who can manage projects in a fast-paced environment and remain focused amidst frequently changing requirements
- Empathetic listening and bidirectional communication skills, demonstrated in effective interactions with users, peers, team members, and management
- Highly comfortable with ambiguity and fast-evolving products
- Truly believes that the devil lies in the details
What the job involves
- We create a cohesive technical information experience for SnapLogic agentic data integration users. We help deliver feature documentation covering help articles, UI/UX content, release notes, short videos, and more. We are seeking a senior technical and UX writer to complement and strengthen our globally distributed documentation team
- Develop technical content that spans every aspect of SnapLogic's data integration platform to enrich users’ information experience
- Deliverables include micro content, contextual help, help articles, API documentation, how-to tutorials, release notes, and short videos
- Write and edit in-product content across applications and workflows that help feature discovery and user education
- Leverage Generative AI and tools across the DDLC to improve and accelerate deliverables. Develop content strategies that allow content to scale with new feature content across communication channels
- Transform complex technical jargon into conversational, easy-to-understand language
- Work on multiple projects at a time, using negotiation to manage time and expectations appropriately
- Conduct content audit, usability, and gap analysis to significantly enhance existing content
- Actively collaborate with UX designers, UI engineers, back-end developers, QA, and product managers
- Peer review content that is developed by the documentation team
- Take the initiative to own various aspects of the documentation process, with the goal of improving and optimizing the current systems
Application process
- Interested candidates should share their portfolio with their resume, specifically calling out their contribution
Our take
The rise in the use of cloud software suggests room for innovation in enterprise technology. However, companies continue to use legacy software and architectures, reluctant to update their systems due to associated costs and complexity.
SnapLogic builds integration platforms for enterprises that allows for the parallel usage of both legacy and cloud apps. This prevents full migration being a necessity, and allows enterprises to monitor and connect both legacy and cloud technologies together to optimize their systems.
The startup currently provides solutions for around 750 enterprises including Adobe, AstraZeneca, pwc and Sony. Investment from Sixth Street Growth, bringing the company to a valuation of over $1B in 2021, has accelerated international expansion and widened the number of partnered enterprises. The latter has included decisions intelligence leader Stemly, which has leveraged SnapLogic's no/low code data platform to enhance its own machine learning.
Steph
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Dec 2021
$165m
SERIES H
Oct 2019
$72m
SERIES G
Total funding: $373.3m
Company benefits
- Employees get the benefit of up to 100 percent coverage for medical, dental, and vision insurance, a competitive compensation package that includes stock options and a 401(k) plan, FSA and Dependent Care Spending Accounts, monthly cell and gym reimbursement, and flexible time off
- How about a catered lunch every day? Check it off the list. We’re also proud of our well-stocked kitchen with snacks and drinks and “Snappy Hours.” Holiday parties and other excuses to celebrate are part of our DNA. And we’re family friendly, too – they’re welcome at many of our company gatherings
- We also toss in a few extras like commuter benefits, wellness offerings (we want you healthy), and best of all, a dog-friendly environment, because dogs remind us to always be in the moment. And they do silly things, too
Company HQ
Hayward Park, San Mateo, CA
Leadership
Gaurav Dhillon
(Chairman & CEO)Started their career by co-founding Informatica Corp in 1992, serving as CEO until 2004. They also founded Jaman.com in 2005, before starting SnapLogic as CEO in 2006.
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