Solutions Architect, ShipBob
$88.7-147.9k
More information about location
Tech-enabled third-party logistics
Open for applications
Tech-enabled third-party logistics
501-1000 employees
Open for applications
$88.7-147.9k
More information about location
501-1000 employees
Company mission
To provide simple, fast and affordable fulfillment for thousands of brands with an international fulfillment network across the world.
Role
Who you are
- 3+ years' experience in roles that demand both customer interaction and technical prowess (e.g. Solutions, Sales Engineering, technical account management)
- 3+ years' experience with integration development, APIs or IPaaS systems
- Experience building out complex code (ideally, using JavaScript)
- An established track record of driving cross-functional organizational alignment across groups such as Engineering, Sales, Marketing, Operations and Support
- Outstanding analytical and decision-making skills that provide structure to complex and ambiguous situations
- Excellent written and verbal communication skills demonstrated through a track record of clearly and concisely conveying information and ideas to all levels of the organization
- Ecommerce experience and shipping/logistics experience is a plus
What the job involves
- As a Solutions Architect I at ShipBob, you will be an essential part of the go-to-market team for one of our most important initiatives, apps and integrations, with leading ecommerce-focused technologies and marketplaces around the world.
- You will act as the technical advisor and/or project manager for both our partnership-driven and custom integrations.
- In addition, you’ll work hand-in-hand with our sales team to ensure custom integrations for large customers go smoothly, working with some of the most exciting brands in ecommerce
- The role is heavily project-based, and thus project management experience is crucial for success.
- The ideal candidate will be comfortable selling directly to customers and positioning solutions around their needs, but also will be able to troubleshoot issues based on deep understanding of ShipBob and upstream systems
- Please note this role is not a technical support role, nor is it a product manager role. Rather, this role will be responsible for helping our sales and partnerships teams go from “0 to 60mph” across apps and integrations
- Support our sales team for custom integration build outs for large merchants
- Researching upstream APIs and systems, and building ERDs (entity relationship diagrams), including field mapping
- Build RFPs (request for proposal) for custom work needed for customers to send to SI partners
- Work hand-in-hand with the partnerships team across new general-purpose integrations, collect feedback, and translate it back to developers for roll out across our existing and future customer base
- Interface directly with customers to collect user requirements and system documentation
- Project managing integrations alongside our SI partners, including keeping internal stakeholders well informed
- Leverage resources available - SI (systems integrator) partners, internal ShipBob engineers, technical support, and sales engineering - to get projects done on time and on budget
- Ensure quality recommendations on architecture by building intimacy with upstream systems (e.g. Netsuite) and ShipBob’s API
- Other duties/responsibilities as necessary
Our take
Global logistics company ShipBob fulfills orders and runs two-day shipping and logistics for thousands of direct-to-consumer eCommerce brands in the US. It was created to provide optimized fulfillment for merchants to free up their time to focus on growing their businesses and providing exceptional customer service.
From the start, ShipBob has concentrated on creating a tight product-market fit, and has expanded from there to develop into a franchise model that has helped manage processes at larger scale. This kind of astute and adaptive strategy no doubt contributed to the company landing substantial investment, and enabled it to capitalize on the general lift eCommerce companies received over the pandemic.
With this strong but slow-burn growth, the company can more easily leverage benefits they offer over competitors like Amazon’s FBA service - namely fewer inventory restrictions, lower fees, and packaging without Amazon branding. As the eCommerce boom settles, the company's pace has slowed down, but the general uptick in eCommerce that has continued post-pandemic should see it to future success nonetheless.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$200m
SERIES E
Sep 2020
$68m
SERIES D
Total funding: $334.6m
Company benefits
- Remote-first company with a hybrid, flexible work environment
- Up to 12 weeks of paid leave and 2 weeks of unpaid leave to new parents
- Flexible PTO, Quarterly Wellness Days, and Paid Sick Leave
- Medical, dental, and vision insurance for employees and their dependents
- Short-term and long-term disability, and access to mental health resources
- Referral bonus program
- 401(k) with a company match, and RSUs - vesting starts on the grant date, and no purchase is required
- Pet insurance through Nationwide
Company values
- Mission driven - We work together with a common goal in mind
- Humble - We work hard in silence and allow success to do the talking
- Creative problem solvers - We see only opportunities, never impossibilities
- Resilient - After the hardest climb comes the best views
- Safety-minded - It’s not just talk; it’s the way you work
Company HQ
West Loop, Chicago, IL
Articles
Leadership
Dhruv Saxena
(CEO)After completing a Masters in Electrical Engineering from Purdue University, Dhruv became a Research Assistant working in writing code in Matlab, C and C++. Before co-founding ShipBob, they were an Engineer at Lincoln Electric and Software Developer at InContext Solutions.
Divey Gulati
(COO)After completing a degree in Computer Engineering and an MBA from the University of Illinois, Divey was a Team Leader for the Bank of America, a Consultant for Deloitte and was a Co-Student Director for the Global Consulting Program.
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