Client Success Partner, SpotOn
$55.1-94.6k
+ Equity + Bonus
Point-of-sale software and payment processing
Job no longer available
Point-of-sale software and payment processing
1001+ employees
Job no longer available
$55.1-94.6k
+ Equity + Bonus
1001+ employees
Company mission
To empower small businesses to succeed and grow, by giving them access to cutting-edge payment and software solutions.
Role
Who you are
- Proven ability to manage large portfolios efficiently
- Strong consultative and communication skills in low-touch environments
- Experience with adoption campaigns, automation, and standardized processes
- Skilled at leveraging data to identify retention and growth opportunities
- Cross-functional collaboration experience
- 2 – 5 years of professional experience in customer success or related roles
- Experience in fintech or SaaS environments preferred
- Bachelor’s degree in Business Administration, Communications, Marketing or a related field required
- An equivalent combination of education and experience may be considered
What the job involves
- The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies
- This role is ideal for individuals with proven account management skills who can execute adoption campaigns, proactively address at-risk accounts, and support operational efficiency initiatives
- Success requires attention to detail, strategic thinking, and the ability to deliver measurable outcomes across a high-volume book of business
- Own a portfolio of strategic accounts, monitoring engagement and health at scale
- Execute adoption campaigns and proactive touchpoints to reduce churn
- Identify at-risk accounts and implement mitigation strategies using standardized processes
- Identify upsell and cross-sell opportunities using scalable programs
- Collaborate with Rates and Product teams to support expansion efforts
- Partner with internal teams to ensure consistent account management practices
- Serve as a point of escalation for junior CSPs on client issues
- Track and analyze engagement, adoption, and retention metrics
- Optimize use of automation and reporting tools to manage high-volume portfolios
Our take
SpotOn is an end-to-end software and payment platform that provides businesses with a range of payment options, from simple mobile payments to fully integrated restaurant management systems, fueling growth and supporting business evolution, with its innovative, future-proof tools.
The company’s ecosystem of intuitive software, point-of-sale, and payment solutions serves businesses of all sizes from a range of industries, from local family restaurants to Major League Baseball Stadiums. From its flagship SpotOn Restaurant to its latest SpotOn Retail, the company provides tools that manage scheduling, analytics, custom website development, compliance, and omnichannel capabilities.
As a triple unicorn company, SpotOn has seen substantial growth since being founded in 2017, completing numerous funding rounds and consistently delivering new product capabilities and expanded offerings. SpotOn continues to focus on partnerships and technology development as it expands its market reach within the retail, food, and hospitality sectors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$300m
SERIES F
Sep 2021
$300m
SERIES E
Total funding: $915m
Company benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- Stock Options
- Paid vacation, 11 company holidays, sick time, and volunteer time off
- Headspace membership for guided meditation and stress relieving tools through the Sequoia App
- Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
- Desk, Chair and Monitor needed for your home office? We got you
- Monthly cell phone and internet stipend
- Unlimited access to virtual audio and visual workouts through the Sequoia App
- Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
- Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice
Company HQ
Financial District, San Francisco, CA
Leadership
Doron Friedman
(Co-Founder, Managing Director & CHief Innovation Officer)Having studied at the Wharton School, spent almost 11 years at Arroweye Solutions, rising to the position of CEO. Co-founded SpotOn in 2011, and was initially the company's co-CEO. Since 2017 has been Managing Director.
Matthew Hyman
(Managing Partner)Founded CardPayment Solutions in 2000, spending 5 years managing the company before starting CentralPayment Corp. After that co-founded SpotOn with Doron, working since 2017 as Managing Partner.
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