IT Helpdesk Support Engineer, Centerfield
Insurance
$65-80k
+ Semi-annual bonus
Customer acquisition enablement platform
Open for applications
Customer acquisition enablement platform
1001+ employees
Open for applications
$65-80k
+ Semi-annual bonus
1001+ employees
Company mission
To provide client companies with super-powered customer acquisition tools, boosting sales, profitability, growth, and loyalty.
Role
Who you are
- The ideal candidate will possess strong interpersonal skills to effectively handle client complaints, as they will generally be the primary point of contact for these issues
- They should demonstrate the ability to multitask and efficiently manage a variety of tasks assigned by their supervisor
- Additionally, they must be capable of working independently while also thriving in a team environment
- 3-5 years of experience in a related field
- Must be proficient in Active Directory, Office 365, Google G-Suite, Windows 10/11, Mac and iOS
- Experience in using Jira Service Desk or a similar ITSM portal, preferred but not required
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Strong interpersonal skills and reliability
- Ability to troubleshoot and resolve technical issues remotely and effectively
- Comfortable speaking in front of a group/conducting pre-hire sessions
- Detail-oriented and able to follow complex processes
What the job involves
- The primary responsibilities for this role include ensuring optimal service availability and performance, as well as efficiently identifying, categorizing, and resolving application, network, and system issues
- The candidate will also be responsible for clearly communicating changes, upgrades, improvements, and integrations company-wide
- Additionally, they will provide effective assistance and maintain open communication with other departments, carriers, contractors, and staff
- Provide remote, first-level, and second-level support to end users for technical issues and service requests
- Provision user accounts for Active Directory, email, and other internal/external applications
- Perform administrative tasks such as password resets and MFA resets
- Monitor service desk queues and provide users with status updates and closure details via the ticketing system
- Conduct "pre-hire sessions" for new hires (between 15-20 users) to guide them remotely through setting up their devices using Intune and installing necessary applications
- Coordinate with the equipment vendor bi-weekly to request equipment for new hire classes and users who need replacement devices
- Create shipping labels for users to send their equipment back to our equipment vendor for redeployment
- Track equipment inventory levels to ensure adequate equipment is available for upcoming business requests
- Assist with various improvement projects as required by the organization
- Create knowledge base articles to help end users and other support team members
- Provide technical guidance to junior team members
Our take
Centerfield supplies an owned and operated web sites and technology platform, Dugout, to automate end-to-end customer acquisition for personalized shopping experiences across business, insurance, residential, and eCommerce.
Specializing in customer acquisition, the company's system measures online interactions and click-to-call performance, tests and reports on customer experiences, and automates ad and bid optimization. Clients enjoy increases to activation rates and productivity, as well as access to new revenue.
Centrefield continues to bolster its offerings through smart acquisitions, that allow it to serve additional industries as it expands. The company has supported a range of different clients including household brands such as AT&T and Macy’s.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (1 round)
Jan 2017
$156m
GROWTH EQUITY VC
Total funding: $156m
Company benefits
- Semi-Annual Bonuses
- Family Planning Benefits
- $500 WFH Stipend
- Flexible PTO
- Company 401k Match
- Fitness Reimbursement
- Learning & Development
- Mental Health Support
- Health, Vision, and Dental Benefits
Company HQ
Playa Vista, Los Angeles, CA
Leadership
Brett Cravatt
(Co-CEO)They worked as an Attorney as Loeb & Loeb for a year before spending a decade as COO and CEO of Vendare and WebYES! respectively.
Jason Cohen
(Co-CEO)They started their career as a Sales Executive at DoubleClick before founding and exiting from several successful Performance Marketing companies.
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