Customer Experience Specialist, Clarius Mobile Health
CA$60-70k
Portable handheld ultrasound systems
Be an early applicant
Portable handheld ultrasound systems
101-200 employees
Be an early applicant
CA$60-70k
101-200 employees
Company mission
To make ultrasound more accessible with an affordable, intuitive solution.
Role
Who you are
- 3+ years in a commercial or closing SaaS role (customer success, renewals, or account management) managing a large book of business, including high value accounts
- A courageous communicator, comfortable speaking with customers at all levels
- A natural collaborator who works cross-functionally with finance, support, and sales in the customer's best interests
- A change agent: a quick learner who works effectively in a fast-paced, evolving organization
- Detail and process oriented
- Salesforce experience is a plus
- Relevant certifications, licenses, or professional designations are an asset, or an equivalent combination of education, training, and work experience
- Certification(s), license(s), or professional designation(s) relevant to this role are considered an asset, or an equivalent combination of education, training, and work experience
- 3+ years of experience in a commercial/closing SaaS role (customer success, renewals, or account management) managing a large book of business including high value accounts
- Courageous communicator: Comfortable speaking with customers on all levels
- Collaborate cross-functionally in the customer's best interests, with our finance, support, and sales teams
- Change agent: Quick learner and can work effectively in a fast-paced and evolving organization
What the job involves
- As our Customer Experience Specialist, you'll report to the Manager, Customer Experience and share responsibility for managing all direct Clarius membership renewals, as well as supporting our partners with theirs
- You'll own the renewal conversation end to end, keeping retention high by making sure our customers are getting real value from their Clarius membership
- Owning the renewal process from initiation to close, processing transactions including subscriptions, cancellations, and account modifications
- Working directly with customers and partners to manage the renewal conversation and process
- Processing end customer quotes via Salesforce
- Collaborating with Sales to understand customers' goals and identify upsell opportunities
- Partnering with Finance to ensure quotes are processed efficiently
- Defending and improving customer retention metrics, keeping membership and support renewal rates high through excellent client satisfaction and adoption
- Suggesting improvements to current processes and workflows, and working cross-functionally to implement them
Our take
The big issue with handheld ultrasound isn't the device - it's reading the images. These tools are now portable and affordable enough for everyday use, but interpreting blurry, grayscale scans (especially of complex organs like the heart) still requires specialist training. So that leaves many primary care doctors relying on referrals, which can slow down diagnosis for common but serious issues.
Clarius Mobile Health builds handheld ultrasound devices paired with AI software to tackle this issue and interpret scans in real time. Its T-Mode feature splits the screen to show both the standard image and a color-coded, labeled version, making anatomy much easier to understand. Clarius has expanded this across multiple use cases and developed 16 AI models (6 FDA-cleared), with its devices used for nearly 7M scans worldwide.
This is obviously a huge deal, the company unsurprisingly reached profitability in 2025 and reported around 20% growth, while expanding to more than 70 countries. Its focus on making ultrasound easier to use (not just more portable) puts it in a very good position for the future. If this kind of adoption continues, it could help turn ultrasound into a routine tool in everyday primary care.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2015
$16.5m
SERIES B
Jun 2014
$6.5m
SERIES A
Total funding: $24.1m
Company benefits
- Competitive Benefits and Vacation
- Competitive Salary
- Commute/Home Office Allowance
- Flexible Hours & WFM
- Professional Development
- Volunteer Days
Company HQ
Renfrew-Collingwood, Vancouver, BC
Leadership
Laurent Pelissier
(Founder & CEO)Prior to founding Clarius in 2015, Laurent was the founder of Ultrasonix, where he served as the CEO for 13 years. Her also served as a Director at the Medical Device Development Centre for 15 years.
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