Outreach Operations Associate, Pomelo Care

• Experience working in a fast-paced environment, preferably in a call center or sales operations setting
• A keen eye for detail and a commitment to data accuracy and consistency
• Proven ability to manage multiple administrative tasks and prioritize effectively
• Familiarity with CRM systems (like Salesforce) and sales/outreach enablement tools is a plus
• Consistently demonstrate high-quality execution and reliability
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Willing to work some nights and weekends as needed

Desirable

• As an Outreach Operations Associate, you will be the foundational support for our outreach systems and data, facilitating smooth operations across all patient engagement channels
• You will focus on the tools, processes, and data governance necessary for the team to operate consistently and effectively, supporting both daily administrative functions and long-term operational excellence projects
• Help organize and improve sales tools (TalkDesk, Salesforce, Metabase, etc.) to improve usability and consistency across platforms
• Support the maintenance and cleanup of Salesforce dashboards, reports, and data fields
• To ensure accuracy and relevance
• Help maintain and update operational and knowledge base systems, including training and learning and development material
• Help maintain internal documentation for primary systems, workflows, and operational processes
• Assist with essential administrative functions such as completing patient eligibility checks through internal tools and external insurance platforms
• Provide data support for the Outreach team, ensuring call documentation and enrollment data are accurately captured and reported
• Participate in meetings and projects with teams to understand how Sales Excellence drives understanding and execution
• Flex into other training, patient, and specialist support tasks as needed, including managing inbound inquiries or assisting with patient outreach