Associate Risk Operations Analyst, Tebra
$57-65k
Complete operating system for modern healthcare
Be an early applicant
Complete operating system for modern healthcare
1001+ employees
Be an early applicant
$57-65k
1001+ employees
Company mission
To unlock better healthcare by helping independent practices bring modernized care to patients everywhere.
Role
Who you are
- If you like solving tough problems, being part of a fun team, and are tenacious, we would like to hear from you
- Bachelor's degree or equivalent years of experience
- Minimum 3 years of merchant underwriting, risk and fraud prevention and/or investigations experience in FinTech or financial services
- Experience utilizing payments industry verification tools to identify fraudulent applicants or suspect transactions and resolve alerts within SLAs
- Experience decisioning based on data and in accordance with policies and procedures, and within industry best practices
- Ability to maintain discretion and confidentiality with sensitive information
- Data analysis skills using Microsoft Excel/Google Sheet and common industry data analytic, database, and open-source information systems
- Understanding of risk assessment, compliance requirements, and industry best practices specific to payment processing
- Understanding of card brand rules and regulations
- Self starter with strong analytical skills and the ability to recognize and analyze emerging trends
- Excellent written and verbal communication skills and strong interpersonal skills
- Attention to details
What the job involves
- We are looking for a hands-on experienced payment operations risk analyst for a brand new high growth FinTech SaaS team to solve real-world problems for healthcare providers around the country
- Patient financial responsibility for healthcare services has been steadily on the rise, creating the need for more streamlined and seamless methods of payment to meet healthcare providers and patient needs
- As an Associate Risk Operations Analyst, you will contribute and support merchant onboarding and underwriting, ongoing fraud monitoring and chargeback workflows with the established procedures and tools
- You will ensure compliance with regulatory and operational policies in support of our payment platform
- Our goal is to prevent payers, our customers, and our company from becoming victims of the growing payments fraud epidemic
- Gather customer information to conduct in depth analysis of customer data for Know Your Customer underwriting and customer due diligence
- Review and process customer profile and bank account changes
- Review and process ACH rejections and Notice of Changes
- Daily review and processing of chargebacks
- Review detailed monitoring of payments transactional activities to detect and prevent payments risks
- Conduct preliminary investigation of suspicious payment activity and suspected fraudulent activity, and work with senior staff to make recommendations for actions to be taken
- Perform in depth data analysis to identify outliers and trends, to identify and prevent fraud and contribute to continuously improve risk strategy and controls
- Ensure compliance with operational policies and applicable regulatory requirements
Our take
The digital age has demanded that healthcare providers offer services that are more modern but human. Tebra – a marriage of Kareo and PatientPop – offers cloud-based clinical and practice management software for independent healthcare practices that strive to achieve this goal.
Its genesis, a company merger between clinical and financial software and a leader in practice growth technology, has led to an all-in-one platform that is the first of its kind to serve a complete operating system for practices. Whilst competition among similar infrastructure grows, it remains a huge market in which both patients and practitioners are clamouring for solutions, allowing space for new and existing companies to build.
Tebra serves over 150,000 providers , and plans to use its lastest funding to deepend the role of AI across its EHR+ platform. By embedding intelligent capabilities into everything from clinical documentation and revenue cycle management to patient experience and practice marketing, the company aims to reduce administrative burden while helping practices operate more efficiently and profitably at scale.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2025
$125m
EARLY VC
Jul 2022
$72m
EARLY VC
Total funding: $262m
Company benefits
- Competitive compensation packages
- Employee referral program
- Stock options
- Hybrid work model
- Equipment stipend when hired
- Monthly work-from-home subsidy
- Indoor-outdoor workspaces
- Flexible, paid time off
- 10 paid holidays
- Employee recharge days
- Financial health tools
- Gympass
- Fun Express
- Annual fitness challenge
- Obé Fitness
- Competitive medical, dental, and vision insurance
- 401k
- Employer-funded HSA
- Life and disability insurance
- Employee assistance program
- Accident insurance, critical illness insurance, legal & identity theft protection, pet discount program
- Mentorship program
- Professional development training
- Employee resource groups
- Dedicated DE&I
- Special events and speakers
- Community volunteer events
- Sponsored team events and sports
- Recognition Program
Company HQ
Corona Del Mar, Newport Beach, CA
Leadership
Dan Rodrigues
(Co-Founder & CEO)Previously co-founded Scout and Kareo, serving as CEO for both. Experience as a Software Engineer for RealNetworks and a Managing Partner for Skematix.
Mike Doktorczyk
(CFO)Mike joined Tebra in 2023 as a VP of Finance & Rev Ops, moving into the role of CFO in 2024. Prior to this, he spent nearly 4 years at USerTesting as a Senior VP of Finance.
Kyle Ryan
(CPO & CTO)Prior to joining Tebra in 2018, Kyle was a Director of Deals Strategy at Strategy& and a VP of Product Development at Intuit. He also spent over 13 years at Sony Online Entertainment as a Director/VP of Technology.
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