Experienced Product Designer, Assembled
$175-220k
+ Stock options
More information about location
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
$175-220k
+ Stock options
More information about location
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- 5+ years experience in B2B software design. You're excited to work in complex domains. You can take ideas from many different people and distill them down into useful primitives. You make reasonable trade-offs between simplicity and flexibility
- Zero to one mindset. You are eager to iterate quickly in a collaborative environment, with creativity and new ideas. You are good at balancing scope, speed, and quality
- Calm under pressure. You know how to help steer teams and projects toward better, more efficient outcomes
- Comfortable with ambiguity. You can quickly get up to speed in active projects, identify what’s needed, and push things forward — even when the path isn’t fully defined
- Hungry and motivated. You’re determined to build something exciting and meaningful, and you know what great looks like
- Customer driven. You love talking to users and understanding their needs and desires, and you can help others understand them too. You help keep projects organized around what your users actually need
- Detail oriented. You have keen skills in designing complex workflows and interactions. You have experience designing with data and data visualization, and you’re thoughtful about visual design
- Technically curious and AI cognizant. You have aptitude for web front-end technology. You are curious and informed about what AI technology can do (and can’t do). You work effectively with engineers to build great software. Experience and enthusiasm for making changes to code is an asset
- Comfortable designing for the system. You’re confident with Figma and accustomed to designing and building re-usable, extensible web components. Experience with React is a bonus
- We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply
- We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!
What the job involves
- We’re looking for a product designer to join our AI support product teams, with a focus on designing and building AI-backed customer support experiences, both from the perspective of our customers, and our customers’ customers — the people who need support
- We believe in a future where AI and people work together to solve problems, and Assembled’s role is to be the orchestration layer that improves support experiences by having the right technology and the right people in the right place at the right time
- Create, refine, and iterate on significant new products and features for AI-backed support and support operations
- You will collaborate closely with product managers, engineers, and other stakeholders
- You will help clarify problems, shape solutions, and your work will have a measurable impact on our business
- Mentor other designers. You will play an active role in growing the craft of product design at Assembled and improving our UX team and culture
- Deeply understand our users. You'll help others understand what different users need, and what they find satisfying and frustrating. You'll lead critical research and share it with others to build understanding of user needs with colleagues
- Be the steward of our product experience. You'll design major experiences across our product, creating patterns that are intuitive and durable, and helping raise our standards of excellence
- Improve our visual and interaction design. You'll contribute regularly to our design system and collaborate with others to improve industry standards for workplace software design
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
Salary benchmarks
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