People Operations Program Manager, Waymo

• A minimum of 6+ years of relevant professional experience within Human Resources, generalist support, or specialized leave administration
• A minimum of 2+ years of experience managing LOAs or working on the interactive accommodations process
• Independent Delivery: Proven ability to drive execution across teams and manage projects autonomously throughout the employee lifecycle
• Strategic Problem Solving: Ability to anticipate roadblocks in HR workflows and propose scalable solutions that align with Waymo’s long-term objectives
• Data Confidentiality: Expert-level capability in managing highly sensitive medical and personnel data with discretion

Desirable

• This role follows a hybrid work schedule and reports to our Manager, People & Talent Acquisition Operations
• Immigration & Mobility: Provide expert consultations to employees and recruiters. Serve as the signatory backup for immigration paperwork and manage complex mobility cases, including Geo-flex, part-time transitions, and global assignments (STA/LTA)
• Operational Execution: Oversee the I-9 Right to Work program, offboarding support, and manage the HR queue, including business visa letters, international VOEs, and custom employment letters
• Scaling Engagements: Manage the increased volume of research collaborations and inter-company engagements, ensuring administrative processes scale with business growth
• System Optimization: Propose and implement improvements for People Operations tools and external partnerships to increase efficiency
• End-to-End Case Ownership: Independently manage Tier 1 and Tier 2 requests for FMLA, CFRA, Military, Parental, and disability (STD/LTD) leaves. Track cases from initial inquiry through the return-to-work process
• The Interactive Process: Facilitate the ADA interactive process, partnering with managers and Talent Acquisition to identify reasonable accommodations, light-duty, or transitional placements while mitigating legal exposure
• Compliance & Audit: Ensure multi-state compliance and maintain strict confidentiality of medical records. Manage EDD forms, HRIS record updates, and state employer reporting with scrupulous attention to detail
• Subject Matter Expertise: Serve as the SME for leave policies, deliver benefits presentations during onboarding, provide onboarding support, maintain the "Benefits at a Glance" and internal Waymonewt sites, employee offboarding support, and helping with signature processes where needed
• Analytics: Generate comprehensive reports and perform trend analysis on leave and accommodation metrics to drive data-driven process changes for the larger organization