Special Projects Manager, Monzo

• You have a founder mindset and take ownership of your work
• You have the urge and resilience to challenge the status quo and make things better
• You're excellent at managing and influencing stakeholders
• You’re a persuasive communicator who can inspire stakeholders and influence decisions and project outcomes
• You're commercially minded and excited to collaborate with external partners and other stakeholders to get the best outcomes for our customers
• You thrive in ambiguity, ask incisive questions and take a structured and data-led approach to problem-solving
• Your super power is understanding and solving complex problems, whether it is going deep into data or based on regulation, legal documents, business processes, user needs, or technology
• You're data-driven, numerate and logic oriented
• You are a great project and team leader
• You're humble but excited by what we're doing at Monzo

Desirable

• You will be part of a small and high impact team of commercially minded, strategic, and analytically driven generalists
• We shape and deliver trajectory-changing and business outcome focused projects across teams and at the Monzo level for C-Suite, GMs and senior stakeholders in the different parts of our business like Core Banking, Borrowing, Wealth, Business Banking, Operations, etc
• To succeed, you should be excited about solving tough, ambiguous business problems with analytical rigour, commercial viability and execution effectiveness
• You’ll be working on a wide range of projects, collaborating with partners and colleagues across areas like product, data and marketing; operating in a high pace and ambiguous environment
• Examples of projects our team delivers include: seeding new products and business lines, delivering business transformation initiatives, expansion into new geographies, super-charging product growth, M&A, and high-impact partnerships
• Leading and executing trajectory changing, cross-functional projects that align with the company’s strategic goals
• Collaborate with product, marketing, operations, and engineering teams to problem solve jointly and deliver initiatives on time and within budget
• Identify opportunities to optimize processes, drive efficiencies, and enhance project outcomes across Monzo
• Drive problem solving, research and data gathering to inform decision-making and project strategies
• Own analysing data, customer needs, market, competitive insights and commercial analyses to inform strategic decision-making
• Develop and track project plans, KPIs, and success metrics, ensuring timely progress and measurable results
• Mentor and support junior team members, fostering a culture of innovation and collaboration

• Recruiter Call – 30 minutes
• Initial Call – 30 minutes
• Take-Home Task – Completed independently
• Final Interviews:
• Two live case study interviews (60 minutes each)
• One behavioral interview (60 minutes)
• Our average process takes around 2-3 weeks but we will always work around your availability