Head of Market Intelligence & Customer Insights, Enova
$150-220k
More information about location
3-5 days a week in office
AI-driven financial credit provider
Be an early applicant
AI-driven financial credit provider
1001+ employees
Be an early applicant
$150-220k
More information about location
3-5 days a week in office
1001+ employees
Company mission
Enova's mission is to help hardworking businesses and individuals get access to fast, trustworthy credit through its AI-driven credit solutions.
Role
Who you are
- The ideal candidate is both strategic and execution-oriented, capable of influencing cross-functional leaders with data-driven insights
- 12+ years of experience in market research, customer insights, competitive intelligence, or marketing analytics
- Proven success building and leading insights and analytics teams in highly matrixed organizations
- Expertise across quantitative and qualitative research methodologies and tools
- Deep understanding of competitive intelligence frameworks and industry best practices
- Hands-on experience with data analytics tools (e.g., Microstrategy, SQL, Python/R a plus)
- Exceptional communication skills with the ability to distill complex findings into clear, actionable strategies
- Bachelor’s degree in Marketing, Business, Economics, Statistics, or related field; MBA or relevant advanced degree preferred
What the job involves
- Reports to: Chief Marketing Officer (CMO)
- We are seeking a dynamic and strategic Head of Market Intelligence to lead our customer research, competitive intelligence, and insights and analytics functions
- This leader will play a critical role in shaping the company’s go-to-market strategies, customer understanding, product development priorities, and marketing effectiveness for our consumer and small business lines of business in the US and Brazil
- Customer Research & Insights
- Design, manage, and synthesize primary and secondary research programs to capture customer needs, behaviors, and market trends
- Lead Voice of the Customer (VoC) programs and advocate for the customer across the organization
- Lead a structured approach to competitive intelligence, monitoring market players, emerging trends, and disruptors and producing ongoing competitor profiles, win/loss analyses, and market landscape assessments
- Oversee marketing performance analytics, attribution modeling, and campaign measurement frameworks
- Partner with the strategy & operations, product and marketing to translate insights into actionable strategies that guide product innovation, customer experience, and marketing initiatives
Our take
Providing customers with quick access to credit is important for fintech companies to survive in today's financial landscape of open banking, but this is made difficult by high credit rejection rates from banks. However, these decisions are generally made by human assessments of data which are limited due to the complexity of the modern financial landscape. AI-driven solutions, able to analyse vast amounts of data almost instantly to derive accurate credit risk assessments, present room for improvement in the lending industry.
Enova provides a platform called Colossus that leverages AI and machine learning-enabled analytics to provide businesses and individuals with fast, reliable, and trustworthy credit. The company achieves this by partnering with banks and sharing its data analysis solutions, helping to identify opportunities for credit when they would otherwise be missed. There is definitely a market for its product: over 8 million customers have funded almost $50 billion through the platform to date.
Enova has grown strongly in recent years based on the rapid uptake of its product. As the macroeconomic climate remains volatile, businesses will increasingly come to rely on Enova's AI-based solutions to help them manage credit risk and navigate an increasingly complex lending environment.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Company HQ
Chicago Loop, Chicago, IL
Leadership
David Fisher
(CEO, not founder)Before joining Enova as CEO, they were the CEO of optionsXpress and CFO at Potbelly Sandwich Works, Prism Financial and RBC Mortgage.
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