Technical Support Engineer, Ataccama
AI-driven data platform for enterprises
Open for applications
AI-driven data platform for enterprises
201-500 employees
Open for applications
201-500 employees
Company mission
To enable business and data teams to innovate with unprecedented speed while automatically maintaining the security and governance of their data.
Role
Who you are
- You have 5 years of experience in a technical support role
- You demonstrate excellent interpersonal skills, with the ability to collaborate effectively with customers and internal teams
- You are proficient in SQL and relational databases; Linux shell commands is a plus
- You have strong written and verbal communication skills
- You demonstrate algorithmic thinking and a proactive troubleshooting mindset
- You have a strong sense of ownership and exceptional organizational skills
- You thrive under pressure and manage multiple tasks effectively
- You are familiar with:
- General networking knowledge
- Integration with SSO
- XML, XSLT
- Any APIs (SOAP / REST / JSON)
What the job involves
- You will be the first point of contact for our clients and will work across our internal support and product teams to ensure their success with, and enjoyment of, our products
- Assist Ataccama customers in solving technical issues
- Represent Ataccama through daily communications with customers via JIRA and Zoom to resolve Support Tickets
- Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software
- Answer how-to questions, and suggest workarounds
- Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers
- Leverage the knowledge you gain and contribute to our documentation and knowledge base
- Analyze support requests and escalate product bugs to product management
- Work in close collaboration with a variety of teams within the company
- Manage your day and prioritize tasks on your own
Our take
Business data is invaluable in the process of optimizing the operations of a large enterprise, but managing the data can be a convoluted process. Data managers must source, organize, and take actionable insights from CRM data, financial information, and analytics, all whilst ensuring that the data is appropriately classified to maintain compliance.
Ataccama provides an all-in-one data management platform for enterprises, leveraging AI to automate the processes of data classification, QA, accessibility, and compliance. The platform is designed to work modularly to suit different data stacks and is suitable for cloud, on-prem, and hybrid hardware stacks.
Whilst the company certainly faces competition from other enterprise data management platforms, Ataccama has taken a unique angle by ensuring that its cutting-edge solutions are adaptable for any data and hardware stack. Through this hybrid approach, the company aims to bring the benefits of AI-driven data management and compliance, without the client having to adjust their operations. The company has considerable growth potential as it further invests in product optimization and expanding integrations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jun 2022
$150m
GROWTH EQUITY VC
Jan 2010
$2m
SEED
Total funding: $152m
Company benefits
- 5 sick days, 2 personal days for each calendar year in addition to your vacation days.
- Flexible working hours & hybrid work setup
- Employee Stock Options Program
- "Bring Your Friend" referral program reward when a new teammate you recommend finishes their probation period
- Annual package for mental health support
- Corporate discounts on travel, fitness, attractions, and shopping
- Health, vision, and dental benefits
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills
- Company laptop (Dell, MacBook)
- Monitor, mouse, headphones for your home office
- Company mobile phone
- Receive gifts including the latest Ataccama merchandise, T-shirts, limited edition hoodies, and more surprises!
- Join events like our themed New Year’s parties and summer all-staffs. Though mostly online for now, we’re excited to meet in person when it’s safe!
- Fuel up! Our kitchens are stocked with fresh fruit and juice, teas, and the best coffee in town
Company values
- #ONEteam - We're ONE team with an all for one, one for all attitude
- #ChallengingFun - We like challenges. We like fun. We never shy away from a challenge
- #UnlimitedPlayground - Play, experiment, grow. Our playground is unlimited and what you can achieve is completely up to you
- #NotYourAverageJob - We don't believe in a boring work environment. We do our best to make our Ataccamers happy
- #AimingHigh - We've always had big goals. They got us where we are today
Company HQ
Yonge-Bay Corridor, Toronto, ON
Articles
Leadership
Michal Klaus
(Strategic Board Advisor & Co-Founder)Experience as Managing Director of Integia. Was also Director of Master Data Management Competency Center of Adastra.
Jan Cervinka
(Co-Founder)Experience as CEO of Speedware Czech from 1994 to 1999. CEO of Adastra Group.
Jan Mrazek
(Co-Founder)Experience as Senior Manager of Business Intelligence Solutions for BMO Financial Group. Co-founder and President of Adastra Group.
Salary benchmarks
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