Senior IT Operations Engineer, Remote
$39-97k
+ stock options
HR solutions for distributed teams
Be an early applicant
HR solutions for distributed teams
1001+ employees
Be an early applicant
$39-97k
+ stock options
1001+ employees
Company mission
To open up the world of work for every person, business, and country.
Role
Who you are
- Proven experience in a senior IT operations role, with a track record of improving IT infrastructure and end-user support
- Hands-on experience with enterprise AI tools (Claude, ChatGPT, or similar), including seat management, access control, and usage review
- Expert knowledge of macOS environments, SaaS platform administration, and security compliance
- Strong leadership skills, with the ability to mentor and guide a team through complex projects and challenges
- Excellent problem-solving abilities, capable of strategic thinking and innovation
- Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience
- Experience in remote work environments is highly valued
What the job involves
- As a Senior IT Operations Engineer, your mission is to elevate our IT support and system management to world-class standards
- You’ll not only solve complex technical issues but also strategize on IT infrastructure, ensuring scalability, security, and optimal performance
- Your leadership will build upon our foundations, enhancing our SaaS environment and macOS fleet management for our global team, affectionately known as 'Remoters'
- This senior position demands a blend of technical prowess, strategic planning, and team leadership
- Lead by example, setting high standards in system administration, particularly for SaaS platforms like Google Workspace, Notion, Slack, and Okta, and in endpoint management for macOS
- Mentor junior team members, sharing your deep knowledge and fostering a culture of continuous improvement and learning
- Assist with the rollout and governance of AI tools across the business, from Claude for Work seat management to Notion AI agents
- Drive initiatives that enhance our IT infrastructure, ensuring our solutions are robust, scalable, and secure
- Act as a key decision-maker in the selection and implementation of IT tools and practices that align with Remote's long-term vision
- Strategize and implement advanced IT solutions to enhance end-user support and system management
- Lead projects to improve our SaaS and AI tool estate, ensuring efficient, secure, and compliant operations
- Mentor junior engineers, share knowledge and guiding them in their professional development and project work
- Collaborate with cross-functional teams to align IT operations with broader company objectives
- Support audits and access reviews for SaaS and AI tools, tracking usage and flagging spend where seats sit idle
- This role is a gateway to higher leadership positions within Remote's IT department. You will have the opportunity to shape the direction of our IT operations, influence company-wide technology decisions, and mentor the next generation of IT professionals. You'll help set the pace for how Remote adopts AI tools safely and well
- You'll report to: Director of IT
- Team: IT Operations
- Start date: As soon as possible
Application process
- Interview with recruiter
- Interview with the hiring manager
- Interview with team members (no managers present)
- Bar Raiser interview
- Executive interview
- Offer and Prior employment verification check
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead
Our take
The number of companies switching to fully-remote set-up is booming. Aiming to capitalise on this, Remote helps companies of all sizes hire and manage international employees across benefits, taxes, payroll and compliance.
According to Remote, local and international regulations constantly change. Thus, the company's unique selling point is that its law attorneys and HR specialists are focused on supervising regulations on a daily basis and ensuring that the clients avoid expensive compliance mistakes. Remote also differentiates itself through its network of local legal entities that cover all of the countries it offers services in to ensure the clients receive the best protection in the industry. Moreover, the company offers a platform for distributed teams that makes it easy for companies to onboard and pay international contractors and employees.
Remote's history of funding - that helped secure its $3Billion valuation - has supported expansion across markets, as well as being used to expand partnerships and integrations. Further development of its tool suite can be expected, as the company pushes to be the first name in distributed HR.
Freddie
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$300m
SERIES C
Jul 2021
$150m
SERIES B
Total funding: $496m
Company benefits
- Unlimited personal time off
- Paid parental leave
- Co-working allowance
- Flexible working hours
- Learning budget
- Mental health support
- Company stock options
- Home office setup
- Celebratory allowances
- Branded swag
- Other country-specific benefits
Company HQ
Fisherman's Wharf, San Francisco, CA
Leadership
Job van der Voort
(Co-Founder & CEO)Previously Researcher at Champalimaud Foundation for 1 year and Co-Founder & CTO at JAXONS for 1 year.
Marcelo Lebre
(Co-Founder & President)Previously Chief Technology Officer at Faber Ventures for 1 year and VP of Engineering at Unbabel for 2 years
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