Support Engineer, Arrive Logistics
$68-85k
+ Bonus
Relocation packages available
Carrier and customer-centric logistics company
Job no longer available
Carrier and customer-centric logistics company
1001+ employees
Job no longer available
$68-85k
+ Bonus
Relocation packages available
1001+ employees
Company mission
To define a new standard for service in freight and push the limits of what’s possible for itself and its partners every day.
Role
Who you are
- A high school diploma/GED equivalent
- 2+ years of Customer Service experience in a fast-paced, Enterprise technical environment
- Proven experience in technical support and troubleshooting, handling high volume requests from a wide range of customers with various levels or prioritization (Premier Services a plus)
- 2+ years of training experience (preferred)
- History of documentation design and development for customer success
- Some knowledge of programming languages preferred (SQL, Java, HTML)
- Strong problem-solving skills
- Excellent written and verbal communication skills
What the job involves
- The Support Engineer will serve as the first contact within the Arrive Technical Platform to resolve frontline issues for internal and external customers across ARRIVEnow
- This position will serve as the go-to resource for troubleshooting complex, escalated issues, technical support, account administration, and escalation triage
- Internal users of our systems will look to Support Engineers for various issue resolutions, including ARRIVEnow, EDI, Carrier, and other technical applications within the Arrive Logistics ecosystem
- The Support Engineer will also have interactions with senior members of the Enterprise IT, Product, and Development teams
- Provide top-level engagement and support to internal and external customers across all of the various Arrive Logistics technical applications
- Identify and troubleshoot reported technical issues and ensure resolution is deployed
- Triage and escalate complex issues with proper documentation and process workflow management if they cannot be solved
- Engage various teams throughout the organization with a service mindset, focusing on ensuring end-user satisfaction
- Take an analytical approach to troubleshooting various end-to-end solutions
- Operate with a degree of independence while owning process excellence and providing continuous improvement
- Strive for continuous growth and knowledge excellence by utilizing information repositories, team resources, and product release documentation
- Be an advocate for progress through training, communications, and positive working relationships
- Communicate business needs to management, Product, and Development resources to add enhancements and improvements based on issues that have been raised.)
Our take
Arrive Logistics, a rapidly growing multimodal transportation and technology company based in Austin, Texas, has emerged as a key player in the U.S. freight brokerage industry. From its impressive $30 million in truckload sales during its first year to a staggering $2.4 billion in 2022, Arrive Logistics is clearly on a trajectory for substantial growth.
The recent establishment of a new office in Guadalajara, Mexico, underscores Arrive's commitment to expanding its footprint and enhancing its cross-border logistics capabilities. This strategic move aligns with increasing trade activities between the U.S. and Mexico, catering to the growing demand for localised logistics solutions. The Guadalajara office will facilitate seamless connections across Arrive's North American operations, leveraging local expertise and resources to drive operational excellence.
As consumer expectations for faster shipping evolve and eCommerce continues to flourish, Arrive Logistics' proactive response to these market dynamics positions it uniquely for continued success in the dynamic freight industry landscape. Bolstered by significant investments across multiple funding rounds, the company continues to intensifying its focus on team expansion and service diversification.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$300m
GROWTH EQUITY VC
Jun 2019
$25m
SERIES B
Total funding: $335m
Company benefits
- Employee referral bonus program
- Relocation assistance no matter where you’re moving from
- Weekly lunches on Arrive
- Competitive compensation packages
- Excellent benefits
- Matching 401(k) plan
- Two floating holidays in your first year
- Professional development tools
- Leadership development programs
Company HQ
Southeast Austin, Austin, TX
Leadership
Matt Pyatt
(CEO)Has a BSc in Marketing and Entrepreneurship and previously worked as an account executive at Command Transportation.
Eric Dunigan
(President)Graduated from Miami University before co-founding Arrive Logistics.
Salary benchmarks
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