Implementation Specialist, TravelPerk
Growth (Italy)
+ Equity
3+ days a week in office
Corporate travel platform
Posted today
Corporate travel platform
1001+ employees
Posted today
+ Equity
3+ days a week in office
1001+ employees
Company mission
To connect people in real life in the most enjoyable and sustainable way possible.
Role
Who you are
- Excellent verbal and written communication skills in English and Italian are a must. Any additional language is a plus
- CEE (e.g. Polish, Hungarian, Lithuanian, Bulgarian, Czech, Latvian, Romanian, Slovakian, Slovenian, Ukrainian) and Spanish language proficiency are a plus
- Exceptional track record of success in driving projects efficiently and effectively with impactful results
- Ability to build long term excellent trusted relationships internally and externally to stakeholders and is recognised as having a trusted opinion
- Excited by challenges and have a personal drive to make a difference
- Demonstrated overachievement against targets & expectations in previous roles
- Previous experience in project management
- Prior experience in a SAAS implementation role
- Proven track record of successfully managing and delivering complex projects in a multicultural environment
- Experience working with customers from emerging markets is a plus
- Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away
- Advanced level of Project Management, Persuasive Communication,
- A customer-first mentality; you’ll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term
- A thoughtful consultative approach to making recommendations to both clients and internal stakeholders
- Willingness to seek out ways to improve and develop a mindset of continuous improvement
- Excellent problem-solving and process optimization skills, with the ability to identify inefficiencies and implement effective solutions
- Comfortable working in a fast-paced, high-growth environment and managing competing priorities
- Onboarding experience with multicultural customers
What the job involves
- The Implementation Team is responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform, and providing recommendations to optimize the client experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the client’s experience with the TravelPerk platform
- As an Implementation Specialist, you must be a change management and consultative expert who digs in deeply to understand client needs and provides clients with a tailored solution that meets their needs.
- You'll use your platform expertise and stakeholder management skills to build a bridge between platform capabilities and client expectations. In order to serve the client beyond the bounds of the platform you'll produce a thoughtful rollout plan that accurately covers the scope of the specific client’s needs, including immediate travel and a long term success. As a IS, you'll be both a mentor and an example to the Implementation team and across the Revenue organization
- The IS ensures that new clients are fully prepared to use TravelPerk to book their business travel, by executing platform configuration, providing technical support and troubleshooting, and user readiness. This includes configuring client accounts to their specifications and requirements, providing proactive support on any integrations, as well as coordinating and executing tailored training sessions with key client stakeholders
- Provide the first impression of TravelPerk to all customers in your portfolio and serve as the first point of contact for clients during the implementation process
- Define the best onboarding strategy, leading the change within the customer´s org and providing support in any technical aspects related to the integrations and account setup. That means preparing and executing onboarding plans through the use of project management
- Carry out consultative conversations with customers to collect their requirements
- Proactively providing client with recommendations with your experience and data-driven best practice recommendations
- Drives client onboarding forward by providing influential recommendations and creating urgency for client stakeholders
- Manage the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption and long-term success of the platform
- Take full ownership of timeline, rollout plan and handling of the account while the account is in implementation, including directing work through the internal team supporting clients and, in essence, being the subject matter expert in the area of change management
- Coordinate and conduct training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training
- Validate client configuration and account satisfaction by monitoring client booking behaviour post-implementation and proactively offering support or recommendations
- Collaborate with multiple different departments in the TK organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance
- Embrace a pattern of execute, assess, improve, repeat and evolve as the team and organization evolve
- Become a leading figure within the Implementation and Sales teams, trusted as a source of expertise and information both internally and externally
Our take
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. TravelPerk has built a platform free from micromanagement, creating an experience that puts business travellers first.
TravelPerk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that TravelPerk has a product market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like Revolut, Farfetch and Beyond Meat.
According to TravelPerk, its unit economics are strong already, which puts it in a strong position to grow without diluting itself too much through investment. The company is still innovating and said it is planning to release more products that will give the business traveller more freedom and flexibility than ever before. Its new Edinburgh hub and partnership with fintech unicorn Pleo, TravelPerk is undoubtedly committing to a period of scaling. Exemplifying this is its Series D funding of $104 million awarded in January 2024, which will boost TravelPerk's AI and automation capabilities to aid its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Jan 2025
$200m
SERIES E
Jan 2024
$104m
SERIES D
Total funding: $656.3m
Company benefits
- Stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Company values
- We are owners
- Impact over effort
- A 7* experience
- We are a team
- Be a good person
Company HQ
El Parc i la Llacuna del Poblenou, Barcelona, Spain
Articles
Leadership
Avi Meir
(CEO)Founded Hotel Ninjas (hotel software) acquired 2 years later by Booking.com. Previously VP of budgetplaces.com (marketplace for hotels).
People progressing
Initially joined the TravelPerk team in 2020 as a Data Analyst before becoming a Senior Data Analyst in 2021 and a Data Analytics Manager in 2022.
Salary benchmarks
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Diversity, Equity & Inclusion at TravelPerk
Felicia Norman-Williams (VP People)
- We have created the Perk Promise: our commitment to ensuring our people live their best life, do their best work and fulfil their potential in a community where they feel like they belong. This forms part of our Belonging philosophy, centred on creating an inclusive workplace.
- Beyond nationality and gender, we embrace various forms of diversity. Our hiring processes and language are inclusive, encouraging all candidates to apply. We follow a meritocratic approach in rewarding the right behaviours and performance.
- In our Tech department, we're dedicated to supporting women in tech. We’ve launched the TravelPerk Academy in partnership with All Women, promoting equal opportunities. Our first graduates include five talented women who became our Software Engineers. We also have a 'Women in Builders' community, which provides a safe space for women in tech to learn and share together. We run workshops on product diversity, inclusion, and unconscious bias for the Builders team.
- Through these efforts, we cultivate a diverse, inclusive organisation where every individual can excel, contributing to our shared success
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