Account Management Team Lead, Litify
$100-115k
+ Bonus
Legal operating platform
Be an early applicant
Legal operating platform
101-200 employees
Be an early applicant
$100-115k
+ Bonus
101-200 employees
Company mission
To create better business outcomes for legal teams, and better legal outcomes for their clients.
Role
Who you are
- A bachelor’s degree from an accredited university
- 5+ years of experience in account management, client success, or related SaaS roles, with at least 1-2 years in a leadership or team lead capacity
- Proven success in managing and expanding enterprise customer relationships
- Strong interpersonal and communication skills, including experience leading meetings, coaching peers, and presenting to executive stakeholders
- Experience collaborating cross-functionally with Sales, Product, and Customer Success teams
- An analytical mindset with the ability to use data to drive strategic decisions
- Experience working with Salesforce or CRM platforms strongly preferred
- Exposure to the legal industry and working with firms of all sizes, from boutique to AmLaw 200, is a plus
- Self-starter attitude with strong organizational skills and a passion for building team culture
What the job involves
- As the Team Lead, Account Management, you’ll play a pivotal role in guiding and growing Litify’s existing client relationships
- Reporting directly to the VP of Customer Success, you will drive renewal and expansion strategies, lead a high-performing team of Account Managers, and take ownership of account health, retention, and growth
- This is both a strategic and hands-on role. You’ll be responsible for executing renewal plans, identifying new revenue opportunities, and coaching team members to maximize client value
- You’ll also be instrumental in aligning internal teams, leading monthly pipeline and strategy meetings, and serving as a key voice in evolving our account management practices
- Serve as a strategic partner to the VP, Customer Success to develop and execute renewal and upsell strategies across the client base
- Lead and mentor a team of Account Managers, providing guidance on client engagement, pipeline generation, and account planning
- Own and track key performance metrics around retention, expansion, and client satisfaction
- Lead monthly team meetings focused on pipeline progression, renewal forecasting, and growth targets
- Guide and support Account Managers in developing upsell motions and identifying whitespace opportunities
- Partner with Customer Success, Product, and Sales to ensure a seamless, value-driven customer journey
- Act as an escalation point and thought leader within the Account Management team
- Demonstrate and communicate Litify’s platform value through tailored recommendations, business reviews, and client meetings
Our take
It's often impossible for corporate legal departments to collaborate and integrate with other departments of a company. This is because business sectors become siloed due to software inconsistencies and incompatibilities.
Litify sets out to solve this problem with its legal operating system that equips legal professionals with the technology to collaborate with ease and transparency. Unlike unintegrated software competitors, Litify focuses on ensuring that its corporate tools are consistent throughout an entire company, helping to streamline operations for effectiveness and efficiency.
On top of a series of partnerships, including with Deloitte, Litify has achieved profitability and the backing of Bessemer Venture Partners, a leading institutional investor that now has a majority stake in the company. This backing enables it to bolster its market position as a unique player delivering optimized operations for legal departments and firms, and embark on its next phase of growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2019
$50m
SERIES A
Apr 2018
$3.7m
EARLY VC
Total funding: $58.7m
Company benefits
- Remote-Friendly
- Unlimited PTO
- Volunteer Time Off
- Health, Dental, Vision Insurance
- Retirement Plans
- Unlimited PTO
Company HQ
Murray Hill, New York, NY
Leadership
Curtis Brewer
(CEO)Previously the CEO at Davisware. Prior to that, they spent 8 years at TravelClick in various VP roles.
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