Account Management Support, Perk
UKI
+ Equity
Corporate travel platform
Job no longer available
Corporate travel platform
1001+ employees
Job no longer available
+ Equity
1001+ employees
Company mission
To erase the work behind the work that is costing your business trillions and draining your teams of morale and productivity. At Perk, we call it shadow work.
Role
Who you are
- Excellent communication skills, well organised and used to working to tight deadlines and under pressure
- Obsessed with providing an excellent service to our customers
- Able to work closely with colleagues as part of a team
- A friendly and professional telephone manner
- Confidence in interacting with customers on the telephone and via Zoom / Google Meets / Teams
- Must be detailed, focused and comfortable working on own initiative (with support initially)
- Able to use own initiative to overcome problems
- Flexible with doing other tasks
- Professional attitude when dealing with suppliers, customers and fellow colleagues
Desirable
- Good understanding of our platform from an end user perspective
- Good understanding of business travel
- Experience working with Microsoft Excel/Google Sheets
What the job involves
- We are looking for an Account Management Support Agent who is customer oriented and result driven to join our Account Management Team in TravelPerk
- As an AM Support Agent, you will manage the Account Management salesforce queue and offer our clients a high level of customer service for general queries, complaints and requests
- Manage the Account Management team salesforce & intercom queue
- Support the finance team with credit control issues and queries
- Be first point of contact for our support Slack channel
- Support the Account Managers on requests received from customers requiring investigation
- Respond to customers’ basic general queries, amend and update the platform as per customer requests
- Investigate and handle complaints from customers
- Be responsible for responding to all NPS detractor comments, logging feedback and escalating concerns to the relevant account manager when appropriate
- Process daily traveller tracking files
- Process customer profiles and data capture updates on a regular basis in line with agreements made with customers
- Process simple configuration and custom field requests from customers and/or Account Managers
- Be the first point of contact for any customer setup queries from the customer support team
- Provide remote/web-based training to customers on how to use our platform if required and the relevant account manager is unable to host
- Provide support to team managers on unmanaged customers
- Monitor news / social media for potential disruptions, with a view to sending out travel alerts
- Liaise with hotels to arrange the successful setup of customer corporate rates into our platform
- Place periodic calls to small spending clients to gain feedback, and ensure they are satisfied with the Click Travel platform
Our take
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. Perk has built a platform free from micromanagement, creating an experience that puts business travellers first.
Perk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that Perk has a product-market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like GetYourGuide, Breilting, Aesop and Medskin.
Recently rebranding from TravelPerk to Perk, the new name marks the next step in the company's transformation as it accelerates growth and broadens its mission beyond just travel management. The rebrand reflects its ambition to eliminate "shadow work" (hidden time-wasting tasks like filing expenses and chasing approvals), through AI-powered tools such as Perk Pay, which automates spend management and reduces fraud risks.
With dual headquarters in London and Boston as well as a growing footprint, Perk is evolving from a travel platform into a broader productivity partner for the modern business
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% female employees
22% employee growth in 12 months
Glassdoor (4)
Trustpilot (3.7)
Company
Funding (last 2 of 10 rounds)
Jan 2025
$200m
SERIES E
Jan 2024
$104m
SERIES D
Total funding: $659.4m
Company benefits
- Stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Leadership
Avi Meir
(Founder & CEO)Previously founded the hotel software platform, Hotel Ninjas, which was later acquired by Booking.com. He then went on to serve as a Senior Product Owner at Booking.com before founding Perk in 2015.
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