Account Management Support, TravelPerk
UKI
+ Equity
Corporate travel platform
Be an early applicant
Corporate travel platform
1001+ employees
Be an early applicant
+ Equity
1001+ employees
Company mission
To connect people in real life in the most enjoyable and sustainable way possible.
Role
Who you are
- Excellent communication skills, well organised and used to working to tight deadlines and under pressure
- Obsessed with providing an excellent service to our customers
- Able to work closely with colleagues as part of a team
- A friendly and professional telephone manner
- Confidence in interacting with customers on the telephone and via Zoom / Google Meets / Teams
- Must be detailed, focused and comfortable working on own initiative (with support initially)
- Able to use own initiative to overcome problems
- Flexible with doing other tasks
- Professional attitude when dealing with suppliers, customers and fellow colleagues
Desirable
- Good understanding of our platform from an end user perspective
- Good understanding of business travel
- Experience working with Microsoft Excel/Google Sheets
What the job involves
- We are looking for an Account Management Support Agent who is customer oriented and result driven to join our Account Management Team in TravelPerk
- As an AM Support Agent, you will manage the Account Management salesforce queue and offer our clients a high level of customer service for general queries, complaints and requests
- Manage the Account Management team salesforce & intercom queue
- Support the finance team with credit control issues and queries
- Be first point of contact for our support Slack channel
- Support the Account Managers on requests received from customers requiring investigation
- Respond to customers’ basic general queries, amend and update the platform as per customer requests
- Investigate and handle complaints from customers
- Be responsible for responding to all NPS detractor comments, logging feedback and escalating concerns to the relevant account manager when appropriate
- Process daily traveller tracking files
- Process customer profiles and data capture updates on a regular basis in line with agreements made with customers
- Process simple configuration and custom field requests from customers and/or Account Managers
- Be the first point of contact for any customer setup queries from the customer support team
- Provide remote/web-based training to customers on how to use our platform if required and the relevant account manager is unable to host
- Provide support to team managers on unmanaged customers
- Monitor news / social media for potential disruptions, with a view to sending out travel alerts
- Liaise with hotels to arrange the successful setup of customer corporate rates into our platform
- Place periodic calls to small spending clients to gain feedback, and ensure they are satisfied with the Click Travel platform
Our take
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. TravelPerk has built a platform free from micromanagement, creating an experience that puts business travellers first.
TravelPerk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that TravelPerk has a product-market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like GetYourGuide, Breilting, Aesop and Medskin.
According to TravelPerk, its unit economics are strong already, which puts it in a good position to grow without diluting itself too much through investment. The company is still innovating and is planning to release more products that will give the business traveller more freedom and flexibility than ever before. A US expansion included the 2024 acquisition of AmTrav, whilst the acquisition of AI spend management leader Yokoy in Europe indicates a period of international scaling. Further exemplifying this is its Series E funding of $200 million awarded in 2025, which raised TravelPerk's valuation to $2.7 billion and will help it continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Jan 2025
$200m
SERIES E
Jan 2024
$104m
SERIES D
Total funding: $659m
Company benefits
- Stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Company values
- We are owners
- Impact over effort
- A 7* experience
- We are a team
- Be a good person
Articles
Leadership
Avi Meir
(CEO)Founded Hotel Ninjas (hotel software) acquired 2 years later by Booking.com. Previously VP of budgetplaces.com (marketplace for hotels).
People progressing
Initially joined the TravelPerk team in 2020 as a Data Analyst before becoming a Senior Data Analyst in 2021 and a Data Analytics Manager in 2022.
Diversity, Equity & Inclusion at TravelPerk
Felicia Norman-Williams (VP People)
- We have created the Perk Promise: our commitment to ensuring our people live their best life, do their best work and fulfil their potential in a community where they feel like they belong. This forms part of our Belonging philosophy, centred on creating an inclusive workplace.
- Beyond nationality and gender, we embrace various forms of diversity. Our hiring processes and language are inclusive, encouraging all candidates to apply. We follow a meritocratic approach in rewarding the right behaviours and performance.
- In our Tech department, we're dedicated to supporting women in tech. We’ve launched the TravelPerk Academy in partnership with All Women, promoting equal opportunities. Our first graduates include five talented women who became our Software Engineers. We also have a 'Women in Builders' community, which provides a safe space for women in tech to learn and share together. We run workshops on product diversity, inclusion, and unconscious bias for the Builders team.
- Through these efforts, we cultivate a diverse, inclusive organisation where every individual can excel, contributing to our shared success
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