Customer Support Engineer, ANYbotics
Autonomous robotic solutions for industrial inspections
Job no longer available
Autonomous robotic solutions for industrial inspections
201-500 employees
Job no longer available
201-500 employees
Company mission
To improve the safety, efficiency, and sustainability of industrial work.
Role
Who you are
- Completed technical or IT education in an industrial environment (robotics, mechatronics, electronics, automation, computer science) or related field
- You have a customer mindset, you place the customer at the center of decision-making and strive to create a positive and satisfying experience
- Experience in a first-level support role or help desk environment with direct customer contact
- Hands-on experience with hardware, systems integration, troubleshooting, or on-site technical support in an industrial or robotics environment
- You are familiar with Linux and the routine use of the command line
- Ability to understand new systems quickly and to grasp complex frameworks
- Curiosity for customer problems and industrial solutions
- Excellent communication skills and problem-solving skills to troubleshoot complex systems
- Strong English language skills (written and verbal)
What the job involves
- You will have immediate REAL IMPACT by being directly in touch with customers to help them install, deploy and operate our robotic solution through reactive & direct support which is a big contributor to setting new best practices throughout the industry
- To reach a new level of customer satisfaction, we are looking for a motivated, skilled and fast learning communicator
- As a robotics support specialist at ANYbotics, you will play a key role in our interface towards our customers, assisting international companies and research groups with using our robotic solution
- While direct communication with customers is where you take FULL RESPONSIBILITY, you will often have to recreate their issues with our robots or simulator in order to further analyze and troubleshoot software issues
- By gaining experience in our state of the art solution as well as insights into a growing number of distinct industries, you will be able to shape and expand our support system, creating new support processes, detecting and analyzing requests and feeding back insights into development and production for future generations of ANYmal
- Responsibility for end-to-end system support of our robotic solution (software and hardware)
- Serve as the technical point of contact for leading industrial customers worldwide, providing technical support and consultation
- Respond to customer inquiries via ticketing system, email, video calls, and phone
- Diagnose, troubleshoot, and resolve customer issues and provide on-site hardware support when required
- Coordinate with logistics and operations to ensure timely resolution of issues
- Escalate non-conformities to engineering, ensuring structured feedback loops
- Work closely with field engineering, account managers, and quality assurance to continuously improve the customer experience
- Stay up to date through continuous training on new products and software releases
Our take
Spun out from Swiss public research University ETH Zürich, ANYbotics is a robotics company developing autonomous robotic solutions for heavy industries. The rising demand for robotic solutions in industries grappling with an ageing workforce and labour shortages drives the company's innovative approach to streamline operations, enhance environmental sustainability, and prioritise worker safety.
The company's flagship ANYmal robot is able to climb stairs, traverse rough terrain, and operate in explosive atmospheres. This adaptability makes it ideal for inspection tests and data collection in hazardous environments. Before its closure of a successful funding round at the end of 2024, ANYbotics has rolled out 200 of its Anymal X robots across the oil and gas, mining, power, utilities, and metals industries.
With the financial backing and strong demand for its product, ANYbotics is poised to revolutionise heavy industries with its autonomous robotics. The company's commitment to advancing worker safety and environmental sustainability will undoubtedly strengthen its position in the market and pave the way for a future where robotic solutions play an increasingly critical role in streamlining industrial operations worldwide.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2025
$11.7m
LATE VC
Dec 2024
$60m
LATE VC
Total funding: $144m
Company benefits
- Compensation Model - Get entrepreneurial exposure by becoming a shareholder
- Vacation & Leave Options - Benefit from generous time off
- Career Development - Develop your career and benefit from paid learning & development initiatives
- Location & Relocation - Get support when relocating and settling in
- Celebration & Recognition - Thrive in an enabling company atmosphere
Company HQ
Seebach, Zürich, ZH
Leadership
Péter Fankhauser
(Co-Founder & CEO)Graduated from ETH Zürich with an MSc in Robotics, Systems and Control. Previously worked as Skybotix as a Control & Mechanics Specialist.
Andreas Lauber
(Co-Founder & Head of Industrialization)Graduated from ETH Zürich with an MSc in Mechanical Engineering. Previously worked at RSL ETH developing Engineering Robotics and at Helbling Technik developing Engineer Lab Systems.
Christian Gehring
(Senior Director of Robotics)Graduated from ETH Zürich with a MSc in Mechanical Engineering where they also conducted their Postdoctoral Research at the Robotic Systems Lab.
Marco Hutter
(Associate Professor for Robotics Systems)Graduated from ETH Zürich with a PhD in Mechanical Engineering. Co-founded Bota Systems and Gravis Robotics alongside ANYbotics and now worked as an Associate Professor for Robotic Systems at ETH Zürich.
Hanspeter Fässler
(CO-Founder & Boardmember)Previously a Lecturer at ETH Zürich and CEO of Implenia. Now serves as a Board Member for a number of organisations.
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