Staff Data Analyst, Okta
Digital Success
$126-190k
Salary applicable to California (excluding San Francisco Bay Area), Colorado, New York, and Washington applicants only and may vary for Chicago applicants. + Bonus
Management platform securing resources from cloud to ground
Be an early applicant
Management platform securing resources from cloud to ground
1001+ employees
Be an early applicant
$126-190k
Salary applicable to California (excluding San Francisco Bay Area), Colorado, New York, and Washington applicants only and may vary for Chicago applicants. + Bonus
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- Experience in measuring and crafting data for successful multi-channel enterprise SaaS digital engagement and adoption programs is desired
- 6-10 years of industry experience; 5+ years of related experience as a data analyst, data scientist, or similar role
- Bachelor’s degree or advanced degree in data science, MIS, statistics or relevant technical degree preferred
- Knowledge in identity, security, access management, workflow and/or developer-facing products preferred
- Proficient in programmatic data analysis and scripting (e.g. Advanced SQL, Proficient Python)
- Experience with building reports and visualizations to represent data intuitively in Tableau or similar data visualization tools
- Advanced analytics, data science, AI/ML experience and techniques are a plus
- Bonus if familiar with Digital Success tooling, including Salesforce, Gainsight, Pendo, Matik, EverAfter, etc
What the job involves
- The Staff Data Analyst - Digital Success role is an exciting opportunity to help scale and measure customer insights that maximize value across our global customer base
- You will lead data-focused initiatives that deliver insights to our customers at scale, capture insights to reduce churn and drive growth, and measure impact across Digital Success programs to drive business planning and investment decisions
- You will be deep in the data, side-by-side with a world-class Digital Success team to help scale and optimize their programs for maximum business impact
- You will partner with many cross-functional groups within Okta, including Product, Business Technology, Data & Insights, Marketing, Customer Success, Renewals, Sales, and outside vendor teams
- Success in this role will require both a strong ability to understand the Digital customer lifecycle, how data translates to customer value, as well as in-depth knowledge of Okta identity products
- This is the chance to shape a highly visible area of the post-sale business that directly impacts our bottom line
- Craft insights that effectively drive customer adoption and demonstrate customer value
- Maintain and expand an automated maturity model based on product telemetry and customer inputs
- Uses their analytical, statistical, and programming skills to collect, analyze, interpret and summarize data from various sources, and transform that data into actionable information used to drive business decisions
- Develop and manage program attribution reporting across large datasets from multiple sources (including Pendo, Gainsight, Salesforce, Tableau, Matik, EverAfter, etc) to measure the effectiveness of Digital Success programs
- Collaborate with stakeholders to understand what information is needed to drive business decisions
- Lead cross-functional projects to discover insights that will guide strategic decisions and uncover opportunities for consumption, adoption, and renewal improvements
- Determine methods for making churn and growth insights actionable via scalable methods
- Own the process of gathering, extracting, and compiling data across sources via relevant tools. Assess and validate the effectiveness and accuracy of new data sources and data gathering techniques to ensure quality
- Document data processes and structure to allow effective cross-collaborative use of data
- Expertise in data strategy, analysis, and management related to customer marketing, customer success, growth marketing, and demand generation skill sets
- Demonstrate being data-driven to build insight: continuously measure, analyze, and recommend optimizations for existing programs and new opportunities
- Demonstrated experience managing complex, cross-functional, and strategic initiatives
- Demonstrate excellent communication skills (presentation, verbal and written) and ability to collaborate with cross-functional teams
- Adaptability, flexibility in the face of changing business requirements and conditions
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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