Customer Success Manager, Notion

• You have a track record of high achievement in your current Account Management or Customer Success roles
• You are a fluent French speaker
• You have a growth mindset and view setbacks as learning opportunities, not failures
• You can put yourself in others’ shoes and see situations from perspectives other than your own
• You’re motivated by seeing others succeed and grow when you partner with them
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry
• Strong intrinsic motivation to be a top performer and contribute to a team
• You love getting to know new people and helping them solve their business problems

Desirable

• Our Customer Success team are primarily charged with providing our business customers with a first class experience and aiming to drive maximum value against their requirements
• Driving product adoption and utilisation through a range of tactics to ensure a strong account health score
• Also partnering with our sales team to manage renewal and expansion of our account base to help grow Notion in EMEA
• The EMEA region currently accounts for a significant portion of our user base and global revenues
• Given the strong subscription and usage based revenue model, building out our sales program is a vital part of our long term growth strategy
• Partner with our Sales team to onboard, maintain and expand our regional customer base
• Learn our product inside and out and help your customers drive business outcomes
• Proactively identify customers who aren’t maximising their opportunity with our product/service and reach out to create an action plan to help them achieve success
• Collaborate with our Sales team to manage renewals and expansions
• Surface opportunities to expand existing accounts when it’s right for the customer
• What You'll Achieve:
• Drive adoption, retention, and expansion for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife!
• Help build the foundations of Customer Success at Notion: As an early member of our sales/success teams in EMEA, you'll be instrumental in helping define our sales assisted motions
• Join a fantastic team at a magical time: We've hit profitability and over three million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here
• Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next
• Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn