Technical Program Manager, Anthropic
Incident Operations
£200-215k
More information about location
AI safety and research company
Open for applications
AI safety and research company
1001+ employees
Open for applications
£200-215k
More information about location
1001+ employees
Company mission
To create reliable, interpretable, and steerable AI systems.
Role
Who you are
- Strong candidates will have experience operating independently in rapid-growth environments, and be excited about supporting others in doing their best work during challenging times
- Have at least 3 years of experience working as an incident manager in a technology company, preferably in a high-growth environment
- Are comfortable participating in regular on-call responsibilities as part of a small team
- Have a demonstrated ability to troubleshoot complex issues
- Have a knack for identifying and implementing efficient processes and policies
- Excel as a member of cross-functional teams building frontier technologies and want to develop a deep understanding of our technical teams and what we are building
- Have excellent project management, analytical, and problem-solving skills
- Have strong communication skills especially when working with technical stakeholders
- Thrive in working independently in fast-paced, high-volume, ambiguous environments
- Have a passion for navigating complex situations with an eye on customer experience
Desirable
- Past experience as an engineer or similar technical role
- Prior experience in Technical Program Management or similar technical role
- Past experience building a centralized Technical Program Management function
What the job involves
- We are looking for a Technical Program Manager to support and scale our incidents program globally
- This role will partner with technical and non-technical teams across Anthropic, working to build strong foundations and processes around how Anthropic responds to novel issues
- This role will also be a part of our incident management on-call, directly supporting response to urgent issues across the organization
- Enable the continued growth of Anthropic’s incident program by owning key areas
- Act as an on-call incident commander, and first point of escalation, during incidents of varying levels of severity
- Ensure our internal and external communications during incidents meet Anthropic’s commitments to safety and transparency
- Collaborate with teams across Anthropic to manage policies and procedures that drive our incident response program
- Foster a culture of blameless learning from incidents, supporting incident reviews and identifying critical remediations
Our take
Funded by Google and founded by ex-OpenAI employees, Anthropic is an AI company focused on building a reliable, innovative AI system. While the company is relatively new to the market it has already launched a highly anticipated AI chat assistant called Claude which is set to rival OpenAI's ChatGPT.
Similar to other chatbots, Claude is accessible through a chat interface and can provide a number of conversation and text-processing tasks. A key point of differentiation is that Claude is designed to produce less harmful outputs than that of the other chatbots that came before it.
While there is much praise for the chat assistant, there is still room for improvement with feedback reporting that Claude is worse at maths and grammar compared to its rival. However, with industry giants like Google backing this company from an early stage, it is clear Anthropic has the potential to become a leading player within the AI industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
190% employee growth in 12 months
Glassdoor (4.3)
Trustpilot (2.4)
Company
Funding (last 2 of 10 rounds)
Nov 2024
$4bn
GROWTH EQUITY VC
Jul 2024
$50m
GROWTH EQUITY VC
Total funding: $11.8bn
Company benefits
- Comprehensive health, dental, and vision insurance for you and your dependents
- Inclusive fertility benefits via Carrot Fertility
- Generous subsidy for OneMedical
- 21 weeks of paid parental leave
- Unlimited PTO
- Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant
- 401(k) plan with 4% matching
- $500/month flexible wellness stipend
- Commuter coverage
- Annual education stipend
- A home office improvement stipend when you first join
- Relocation support for those moving to the Bay Area
Company values
- Here for the mission: We pursue our mission by building frontier systems, studying their behaviors, working to responsibly deploy them, and regularly sharing our safety insights. We collaborate with other projects and stakeholders seeking a similar outcome.
- Unusually high trust: We assume good faith, disagree kindly, and prioritize honesty. We expect emotional maturity and intellectual openness. At its best, our trust enables us to make better decisions as an organization than any one of us could as individuals.
- Do the simple thing that works: We celebrate trying the simple thing before the clever, novel thing. We embrace pragmatism - sensible, practical approaches that acknowledge tradeoffs. We love empiricism - finding out what actually works by trying it - and apply this to our research, our engineering and our collaboration. We aim to be open about what we understand and what we don’t.
- One big team: Collaboration is central to our work, culture, and value proposition. While we have many teams at Anthropic, we feel the broader sense in which we are all on the same team working together towards the mission.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Dario Amodei
(CEO & Co-Founder)Spent almost 5 years at OpenAI as a Team Lead for AI safety and as the Vice President of Research. Also worked as a Research Scientist at Google.
Jared Kaplan
(Chief Science Officer & Co-Founder)Has been a Professor at John Hopkins University for the past 10 years. Also an experienced researcher having worked previously at OpenAI and the SLAC National Accelerator Laboratory.
Jack Clark
(Co-Founder)Experienced reporter having worked previously at the Register and Bloomberg. Also worked for OpenAI in Strategy and Communications and as a Policy Director.
Sam McCandlish
(Co-Founder)Graduated from Stanford University with a PhD in Theoretical Physics. Previously worked as a Research Lead at OpenAI.
Tom Brown
(Co-Founder)Previously worked as a Member of the Technical Staff for both OpenAI and Google Brain.
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