Senior Consumer Insights Manager, eBay
Leading online marketplace
Be an early applicant
Leading online marketplace
1001+ employees
Be an early applicant
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- 10+ years proven experience consumer insights, not just analytics experience
- Bachelor's degree in Market Research, Business, Statistics, Economics, Psychology, or a related field
- Deep knowledge of designing, planning and conducting qualitative and quantitative research, globally beyond the US
- Strong strategic and analytical mentality, able to find opportunities and influence business priorities
- People management experience
- Experience, or at least a passion, for the automotive category is a must
- Experience in online retail, tech or marketplace ecosystems is highly desirable
- Proven success in navigating matrixed organizations, building strong cross-functional relationships
- Excellent communication and executive storytelling skills—able to influence at all levels
What the job involves
- EBay is looking for an experienced Senior Consumer Insights Manager to join our growing Global Consumer Insights team
- In this critical role, you will champion the voice of consumers and lead global research for the Motors business, including automotive parts & accessories and vehicles, delivering insights that shape key business strategies, and ensuring consumer-centricity is at the heart of decision-making
- If you have a passion for all things vehicles and are a specialist in generating insights, this is your dream job!
- You will also lead the Global Consumer Insights Categories team
- In this role you will manage 2+ other researchers and create synergies across other categories
- This role reports to the Senior Director, GCI, and is accountable for driving customer experience improvements for both new and existing customers across eBay markets, specifically US, UK and Germany
- Consumer Insights Strategy & Execution
- Translate business questions into research strategies, designing primary and secondary research (qualitative & quantitative) to uncover consumer needs
- Partner with internal and external researchers and lead cross-functional, global research projects to influence customer acquisition, retention, and engagement
- Synthesize primary research, behavioral data, and analytics to create an integrated view of consumers, potentially advising segmentation, product development, and go-to-market strategies
- Storytelling & Communication
- Synthesize and distill insights into compelling, executive-level narratives, and present research findings with confidence, clarity, and impact
- Partner with cross-functional teams to champion customer needs, ensuring a deep organizational understanding of their behavior and preferences
- Executive Partnership & Business Impact
- Establish a regular cadence of executive insights discussions
- Build trusted relationships with senior leaders in Product, Marketing, Operations, and Strategy, to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery
- Drive thought leadership and influence global decision-making by ensuring insights are culturally and regionally relevant while maintaining global consistency
- Team Leadership:
- You will be an experience leader of 2+ other insights team members and seek to build synergies of insights across other categories
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 123 more jobs at eBay