Senior Product Manager, Klaviyo
SMS
$140-210k
3 days a week in office
The only CRM built for B2C.
Open for applications
The only CRM built for B2C.
1001+ employees
Open for applications
$140-210k
3 days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- 5+ years of experience as a product manager
- Experience in the SMS/messaging industry and/or e-commerce
- Technical background required. (Computer Science Degree or at least 2 years of Software Engineering experience strongly preferred)
- Active Learner - you will be a voracious learner. A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges
- Excellent Collaborator- you will collaborate with all teams within the company and all parties outside of the company to be most effective in your role
- Analytical Thinker and Effective Communicator - you will think through every use case a customer would consider, concisely document potential ways to solve, identify outstanding concerns, flag edge cases, and leave no stone unturned. We sweat the details and are passionate about making sure that every experience is understood, anticipated, and handled elegantly
- Ambitious - you will get value into customer hands. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day
What the job involves
- Senior Product Managers at Klaviyo are passionate about building products that delight users and exceed expectations
- This is why Klaviyo is so successful at ensuring product-market fit. Join Klaviyo to learn first-hand what makes building products at Klaviyo so special
- You’ll be challenged to do your best work, and the company’s fast growth ensures that opportunities abound
- The SMS KAV Growth team at Klaviyo creates more value (measured in KAV - Klaviyo attributed revenue) for customers sending SMS messages
- The PM for this team will be an expert on the best way for businesses to send SMS messages to maximize revenue and create innovations within our product to improve that experience
- SMS is a fast-growing area within Klaviyo so this is an exciting team to be a part of!
- You’ll learn Klaviyo’s successful way of building products, and you’ll learn from product managers who have mastered their craft. This will help you to, in turn, master the craft
- The ultimate measure of success for Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a particular focus on driving the results we target
- We cannot build products that exceed our customer’s expectations without truly understanding those customers. That’s why Senior Product Managers at Klaviyo spend a significant amount of time interacting with customers. At Klaviyo, knowledge about our customers is power
- Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. As a company, our success is gated on collectively being great and prolific communicators
- In your first 30 days, you’ll get acclimated to Klaviyo and our product:
- During the first two weeks, you’ll be immersed in an onboarding program that introduces you to the company and the product
- Be paired with an experienced Product Manager, and start learning from someone who has mastered their craft. Start to build context for customer needs and systems in your area of the product, while being supported by one of Klaviyo’s best product managers
- In your first 60 days, you’ll continue learning from the best while starting to contribute to Klaviyo’s success:
- Continue your learning, with training materials on topics like customer interactions, feature prioritization, and product analytics
- Interact with lots of customers to build the context necessary to build great product features
- Have a quick impact by spec’ing and building your first projects
- In your first 90 days, you will continue your learning while increasing your influence on Klaviyo’s success:
- You will take your learning to the next level, and start sharing your newly-gained knowledge with the larger product team. We value learning and growth very highly
- You will gain more independence in your spec’ing and building of projects, thereby increasing your pace of delivery
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2024 over 75% of Klaviyos participated in a Klaviyo Resource Group
Share this job
View 175 more jobs at Klaviyo