Senior Revenue Operations Specialist, Clio
Payments
CA$97-132.3k
1 day a week in office
Legal practice management software
Open for applications
Legal practice management software
1001+ employees
Open for applications
CA$97-132.3k
1 day a week in office
1001+ employees
Company mission
Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.
Role
Who you are
- 5+ years experience in Revenue Operations or Payments Operations at a software company
- Strong business acumen and understanding of key metrics for Financial Services businesses and/or Payments products
- Excellent organization and time management skills; experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing risks and issues
- Data-driven and analytical; able to use data to measure the business impact of your work
- Excellent verbal and written communication skills. Ability to communicate with stakeholders of all levels including executives and cross-functional teams
- Strong ability to work both independently and in teams to deliver successful outcomes
What the job involves
- We are currently seeking a Senior Payments GTM Operations Specialist to join our Revenue Operations Team
- Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Payments, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient
- You will be working on the Payments GTM Operations team in the Revenue Operations department
- Your team drives Go-To-Market strategies for the Payments business by managing programs, enabling data-driven decision making, and executing strategic plans to enable Clio to be the financial solutions provider of choice for legal firms and drive Clio’s revenue goals
- In this role, you will design, implement, and measure strategic Go-To-Market programs, initiatives, and processes that enable our Payments business to grow and scale effectively
- You have a passion for identifying complex business challenges and designing highly effective and scalable operational solutions, by building, experimenting, and iterating continuously
- You will work collaboratively with the Payments leadership team, Revenue Operations team, Product team, and Go-to-Market teams including Customer Success, Sales, and Marketing
- You will report directly to the Director of Customer Success Operations
- Serve as a key strategic and operational business partner for the Payments leadership team and the cross-functional teams that support the Clio Payments product
- Manage programs and related strategic initiatives aimed at developing the Clio Payments and Financial Performance portfolio
- Identify business needs, scope requirements, and plan execution of Clio Payments projects with cross-functional teams
- Build reporting and ROI analysis to measure the effectiveness of customer programs and initiatives intended to increase adoption and performance of the Clio Payments line of business
- Drive ongoing communication and collaboration between cross-functional teams supporting Clio Payments goals
- Uncover opportunities to increase efficiencies and create new programs for Clio Payments to drive customer growth and adoption
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised a large amount of investment capital, most recently in a 2021 Series E round which saw the company attain unicorn status with a valuation exceeding $1 billion. This funding is being used to accelerate its product development, hire additional talent, and for expansion into new markets with a focus on the EMEA region, particularly the UK and Ireland.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Company equity
- $500 contribution when you become a parent and/or guardian
- 4-week minimum vacation
- Work from home when you need to (role-specific)
- Parental leave options for moms and dads
- Customizable extended health benefits (including $2000 per year to spend on counseling)
- Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
- RRSP-matching
Leadership
Jack Newton
(CEO)Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.
Rian Gauvreau
(Board Member)Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.
Salary benchmarks
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