Senior Staff Inbound Product Manager, ServiceNow

ServiceNow SDK, Platform Agentic Build Lifecycle Team

$171.9-300.8k

+ Equity (when applicable) & variable/incentive compensation

TypeScript

Expert level

Remote from Canada, US

Cloud-based digital workflows for enterprises

Posted today

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Posted today

$171.9-300.8k

+ Equity (when applicable) & variable/incentive compensation

TypeScript

Expert level

Remote from Canada, US

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionize the enterprise.

Job

Company

Role

Who you are

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
12+ years of product management experience, including several years owning a developer platform, SDK, CLI, or API/language surface at enterprise scale, with a track record of setting technical strategy independently at Staff or Sr. Staff scope rather than executing a roadmap someone else defined
Working fluency in TypeScript and genuine hands-on comfort reading and writing code, plus direct, regular personal use of AI coding agents such as Claude Code, Cursor, or Windsurf in your own workflow, not just familiarity with them as a market category
Experience owning or closely partnering on compiler, DSL, or static-analysis tooling. Understands build-time type checking, the tradeoffs between declarative and imperative configuration models, and why "errors caught at build time" is a product feature, not an implementation detail
Deep experience with developer-facing package and artifact ecosystems, npm-style registries, semver, dependency resolution, CLI design, ideally having shipped and evolved a CLI or SDK used by an external developer community or in open source
Working knowledge of agent tool-use protocols, including Model Context Protocol, and experience building product surfaces explicitly for AI-agent consumption, documentation and schemas as agent context, skill files, structured API references, in addition to human-readable docs
Proven ability to build and defend an executive-level strategic case, and to navigate cross-business-unit governance and ownership disputes at the VP and SVP level, driving alignment across genuinely contested organizational boundaries without formal authority
Experience with enterprise change-management or release-governance systems and the tradeoffs between developer velocity and auditability, ideally including systems that gate deployment through a controlled artifact, such as a change set model
Comfort operating in an open-source or open-ecosystem context, with an understanding of what makes external developers, system integrators, and partners adopt a new API surface instead of routing around it
Exceptional written and verbal communication, able to translate deep technical tradeoffs, typed APIs, static analysis, agent protocol design, into a strategy that lands with engineers and with executive stakeholders in the same conversation

What the job involves

We are looking for a Senior Staff Inbound Product Manager (IC5) to own product strategy for the ServiceNow SDK and Fluent APIs, the TypeScript-based developer tooling that is becoming the substrate for agentic app development on the Now Platform
ServiceNow Fluent provides a typed, composable, statically analyzed API surface: metadata as code instead of metadata as database records
The SDK is a CLI, a credentialed instance client, and a documentation and agent skills surface designed to be read by coding agents as readily as by people
This is not a downstream feature team
The SDK and Fluent are the foundation for Build Agent and what every off-instance coding agent, like Claude Code, Cursor, Windsurf, and whatever comes next, runs on when it builds a ServiceNow application in code
The product you own is simultaneously a professional developer platform and the operating substrate for autonomous and human-in-the-loop AI agents, and the roadmap has to serve both without treating either as an afterthought
You will drive the strategy and define what the SDK becomes next: not just a way to author metadata, but an operational surface an agent can use to safely discover, reason about, and change what already exists on an instance
You will operate with a level of ambiguity and executive exposure consistent with Sr
Staff scope: co-owning governance conversations with cross-functional leaders, setting multi-year technical direction rather than executing a given one, and defining the vision for the agentic foundation in building applications on the ServiceNow platform
Own the multi-year product strategy and roadmap for the ServiceNow SDK and Fluent APIs: the CLI, the TypeScript DSL, the credentialed instance client, and the packaging model that together define how metadata gets authored, built, and installed
Define the SDK's evolution from an authoring substrate to an operational one so that an agent, autonomous or human-driven, can reason about what already exists before it changes anything
Set product direction for AI-agent consumption of the SDK as a first-class use case, not a side effect of good documentation
Own the packaging and governance path from authored TypeScript to a deployed, audited change
Partner with teams owning other SDLC products and their stakeholders so that every SDK-driven authoring path, whether the developer is a person in VS Code or an agent driving the CLI, still terminates in a governed, auditable artifact while maintaining the native-git developer experience
Represent SDK and Fluent strategy to senior stakeholders
Set the technical and strategic bar for Staff-level PMs across the developer platform portfolio. Operate independently across ambiguous scope, and bring other PMs along on judgment calls rather than needing them handed down
Model an AI-first way of working for the team. Use agentic coding tools, Claude Code or equivalent, directly in daily work: prototype against the SDK and Fluent yourself, read and write the TypeScript your product produces, and bring firsthand experience building with the same tools your external developers and agents use

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.