SMB Associate Account Manager, Mimecast
+ Uncapped commission
Cloud cybersecurity services
Open for applications
Cloud cybersecurity services
1001+ employees
Open for applications
+ Uncapped commission
1001+ employees
Company mission
To stop bad things from happening to good organisations.
Role
Who you are
- A customer-first attitude with strong problem-solving and relationship-building skills
- Proven experience in account management, renewals, or sales (preferably in a SaaS or tech environment)
- The confidence to negotiate and influence while keeping customer success at the forefront
- Excellent written and verbal communication skills
- Thrives in a dynamic environment, balancing multiple priorities to achieve goals
- Proficiency in CRM tools (Salesforce preferred) and MS Office
What the job involves
- Keep Customers for Life: Drive customer retention by building strong relationships and ensuring satisfaction
- Secure Renewals on Time: Manage and close renewal opportunities, ensuring accurate and timely bookings
- Grow Revenue: Identify upsell opportunities – from additional seats to product upgrades – to maximize customer value
- Work Smarter with Sales: Collaborate with sales teams on programmatic upsell opportunities during renewals
- Be the Partner Customers Trust: Work with our Customer Success Team to resolve issues and improve adoption
- Think Ahead: Forecast renewal risks and opportunities to support business planning
- Champion Our Partners: Prioritize renewal activities with channel partners to ensure seamless execution
Salary benchmarks
Our take
Mimecast’s next-gen cloud-based security, archiving, and continuity services provide comprehensive risk management in a fully integrated solution, protecting over 40,000 customers worldwide and blocking 162+ million threats. With its adaptable platform, Mimecast focuses on developing capabilities to meet increasing risks and forming strategic partnerships.
Following its acquisition by Permira, Mimecast has expanded globally, reaching more countries throughout 2023. Recently, Mimecast acquired Elevate Security, enhancing its offerings with insights into human behaviours and risks. Elevate Security's platform flags high-risk individuals with a precision risk scoring algorithm, complementing Mimecast’s Awareness Training for targeted intervention and training.
Since 2003, Mimecast has empowered customers to mitigate risks and manage complexities in a threat landscape driven by cyberattacks and human error. Mimecast’s advanced solutions in threat detection, brand protection, and data retention enable organisations to work protected.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2012
$62m
SERIES C
Jan 2010
$21m
SERIES B
Total funding: $88.8m
Company benefits
- Your finances and your future: - Pension - Communication Allowance - Employee Referral
- Your health: - Mediclaim - Insurance Coverage - Meal Coupons - Virtual Therapy Services
- Your life and your family: - Casual Leave - Flexible working - Family Leave - Long Service Leave - Employee Assistance Program
- Your community: - Volunteer Days - Gift Matching
Company HQ
City of London, London, UK
Leadership
Peter Bauer
(Member of the Board of Directors and Co-founder)Former Managing Director of FAB Technology (Co-Founder) and Idion Solutions Cape Town. Was the CEO of Mimecast between 2003 and 2024.
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