Customer Service Agent, Archer
$17.00 - $21.00 per hour
More information about location
Office located in Crenshaw Blvd, CA
Electric air taxis
Be an early applicant
Electric air taxis
1001+ employees
Be an early applicant
$17.00 - $21.00 per hour
More information about location
Office located in Crenshaw Blvd, CA
1001+ employees
Company mission
To unlock the skies, freeing everyone to reimagine how they move and spend time.
Role
Who you are
- Must have authorization to work in the U.S
- Must have valid CA Driver’s license and clean driving record
- 2+ Years of Customer Service Experience
- Excellent communication and problem‐solving skills
- Ability to push/pull/lift 50 lbs. for extended periods of time
- Ability to work efficiently under time constraints
- High School diploma or GED equivalent
- Will be required to meet all local airport and TSA requirements
- Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
- Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required
- The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms
- Routinely handle objects weighing up to 25 lbs. and on occasion may be expected to lift objects weighing up to 60 Lbs
What the job involves
- Responsible for resolving customer requests, questions and needs, ensuring the best use of
- Resources to accomplish these tasks in a high pace environment
- Must be able to handle customer complaints and maintain a professional attitude
- Answer and direct calls at the multi‐line phone station in a courteous and professional manner
- Operate office equipment, including but not limited to air‐to‐group radio, ground radios,
- Airport access control, computers and multiline phones as required
- Coordinate customer service order requests and maintain database to ensure data is accurate
- Complete daily fuel log, invoice fuel tickets and settle truck sheets
- Serve as a concierge between customers and various airport departments and vendors
- Assist customers with hotel reservations, ground transportation, catering, local
- Attractions/activities and other functions
- Periodically inspect and maintain facilities, including lobby, front counter and restrooms
- Transport passengers and/or pilots to and from requested locations such as hotels, restaurants, commercial airports, etc
Our take
With traffic, noise, and emissions becoming major challenges for urban life, Archer is building electric vertical takeoff and landing (eVTOL) aircraft, led by its flagship model, Midnight, offering a cleaner, quieter alternative to traditional short-haul travel. The idea is simple: replace long car rides with quick, sustainable flights that lift off vertically, fly over the gridlock, and help reduce urban pollution. It's a bold shift in transportation, but one that could meaningfully change how we navigate cities in the years ahead.
Midnight is designed to make these short flights practical, safe, and efficient. Its electric powertrain significantly reduces noise and emissions compared to helicopters (one of the biggest barriers to adopting urban air mobility at scale). However, eVTOLs face hurdles before becoming an everyday reality, including regulatory approvals, infrastructure build-out, and the operational testing needed to prove long-term safety and reliability. Archer is addressing these challenges with major manufacturing investment, deep engineering partnerships, and ongoing flight testing in the US and abroad.
Even with these barriers, Archer has been moving from success to success. The company is set to be the official air taxi provider for the 2028 Olympic and Paralympic Games in Los Angeles. And its recent acquisition of Hawthorne Airport in LA will serve as both a launch site and an innovation hub for next-generation, AI-powered aviation operations. On the commercial side, Archer's partnerships with United Airlines and its growing international presence signal strong industry confidence. Combined with newly expanded funding and successful long-range flight tests, Archer sure is a promising player in eVTOl aviation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (1 round)
Jul 2020
$55.7m
SERIES A
Total funding: $55.7m
Company HQ
Tasman and Zanker, San Jose, CA
Leadership
Adam Goldstein
(Founder & CEO)Began their career in Financial Services, before co-founding Vettery, a talent marketplace, in 2012. Founded Archer in 2018.
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