Operations Manager, Nutrafol
$90-110k
+ Quarterly Bonus Program
More information about location
Hair wellness company
Open for applications
Hair wellness company
201-500 employees
Open for applications
$90-110k
+ Quarterly Bonus Program
More information about location
201-500 employees
Company mission
To help people grow into their best selves through whole-body health.
Role
Who you are
- Nutrafol is looking for an Operations Manager that is looking to join a fast growing company and team
- You’re technically savvy and ready to wear multiple hats
- We value strategic thinkers, motivated self-starters with positive attitudes and strong work ethic
- You should have superlative organizational and communication skills and a strong eye for quality and detail
- Bachelor’s degree in Supply Chain, Operations, or similar field of study
- 4-6 years experience in operations management within a manufacturing environment, preferably in the Nutraceutical, Wellness, or CPG industries; startup/high growth company experience is a plus, with brand experience preferred
- 1-2 years of managerial experience, including hiring, coaching, mentoring, and growing teams
- Knowledge of eCommerce business model with proficiency in using Magento, Skubana, and Salesforce, or similar ERP and CRM systems
- Operational Management Systems and 3PL experience is required
- Strong organizational, time management, communication, process orientation and problem-solving skills
- In-state and out-of-state traveling required for on-site audits and 3PL visits
- A flexible mindset willing to accommodate the potential need for weekend and late night coverage
- Excellent interpersonal communication and organizational skills to coordinate project activities
- Experience in analysis and documentation of functional requirements for ecommerce projects
- Ability to multi-task that can manage several projects under a tight deadline and accommodate any changes
- An entrepreneurial spirit with operational skills to ensure self-directed projects and ideas are seen through to execution
What the job involves
- As the Operations Manager you will help assist and support the greater operations team with strategic project management and oversight
- You will play a pivotal role in ensuring projects are completed in a thorough and timely manner, ensuring the requirements of the operations team are met
- Additionally, you will assist in overseeing various tools such as Magento, Skubana and Salesforce to optimize process and drive growth
- Your expertise in managing direct reports, coupled with your fulfillment management experience, will be instrumental in achieving our operational goals
- Your work will be fundamental to the success of the business
- Support Operations Leadership in 360 day-to-day operations and project management
- Responsible for oversight + implementation of operations related initiatives (both internal and cross functional)
- Serve as liaison between ops. dept. and external partners when needed, reporting back any necessary information to leadership team
- Lead and manage direct reports, providing guidance, coaching, and support to ensure alignment with operational objectives and foster a culture of excellence
- Review + improve all internal processes and communicate SOPs to all stakeholders on a quarterly basis
- Proactively identify and mitigate operational risks with corrective action plans while working under strict deadlines
- Oversees and reports weekly, monthly, quarterly, and annual metrics
- Own carrier network performance, including monitoring service levels, cost, delivery SLAs, exception management, and supporting carrier optimization initiatives in partnership with 3PLs and transportation providers
- Support retail operations and fulfillment execution, including a strong understanding of EDI process flows (e.g., PO receipt, ASN creation, invoicing), and partner cross functionally to ensure accurate inventory flow, compliant order processing, and service level alignment across wholesale and retail channels
- Drive analytics and insights across operations, leveraging data to inform decision making and continuous improvement initiatives
- Daily oversight of department systems including (but not limited to) Magento, Skubana, and Salesforce
- Oversee the fulfillment process, including inventory management + order processing
- Analyze operational data and performance metrics to identify trends, track key performance indicators, and make data driven decisions to drive continuous improvement
- Collaborate with the rest of the Operations team and appropriate stakeholders to implement new processes/procedures and monitor operational activities
Application process
- Talent Acquisition Conversation
- Team Conversations
- Hiring Manager Conversation
- Final Leadership Conversation
- Reference Checks
- Offer
Our take
Nutrafol develops and sells natural, drug-free oral supplements, serums, and treatment plans to support hair growth in men and women. The company, which has been around since 2014 and is endorsed by a number of medical professionals, is a leader in the natural hair growth supplement niche.
It’s easy to see why Nutrafol’s products would prove popular. Hair loss and thinning affects around 80% of men, and around half of women at some part of their lives. For many, the greatest impact is on self confidence, and inevitably mental wellbeing. The fact then, that so many mainstream hair loss treatments have side effects that also impair mental health, is far from ideal.
Existing investor Unilever acquired a majority stake in the company in 2022, which has helped vastly extend its reach across the globe. With the health & wellness supplements industry only becoming more accepted in the mainstream, and with Unilever’s backing, the company is now setting its sights on international growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (1 round)
Apr 2019
$35m
SERIES B
Total funding: $35m
Company HQ
Midtown South, New York, NY
Leadership
Giorgos Tsetis C.E
(Co-Founder & Chairman)Giorgos is currently a Creator at Great Things™ and on the Board of Directors at XPRIZE. Previously he founded GTS Consulting where he served as a Certified Engineer/Structural Engineer for 6 years.
Roland Peralta
(Co-Founder)Roland is also the founder of Magnificent Ventures, WHEN Justice, The Root Cause Project, and Kama Flight Foundation.
Sophia Kogan, MD
(Co-Founder & CMO)Sophia gained a medical degree from SUNY Downstate Health Sciences University, and completed a research fellowship in paediatric dermatology before co-founding Nutrafol in 2015.
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