Manager of Member Experience Strategy, Oscar Health
$117.6-154.3k
+ Annual performance bonuses
More information about location
3 days a week in office
Digital healthcare insurance
Be an early applicant
Digital healthcare insurance
1001+ employees
Be an early applicant
$117.6-154.3k
+ Annual performance bonuses
More information about location
3 days a week in office
1001+ employees
Company mission
To make a healthier life accessible and affordable for all.
Role
Who you are
- 4+ years of experience in business operations, strategy, or consulting
- 3+ years of experience in delivering projects / programs
- 1+ years of experience working in SQL
- Experience using data and metrics to drive improvements in programs
- Experience executing enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
Desirable
- Experience / background in a fast-paced operations environment
- Master's Degree
- Healthcare experience (health insurance, provider, or healthcare consulting)
What the job involves
- Hi, we're Oscar. We're hiring a Manager, Member Experience Strategy to join our Member Experience Strategy team
- Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members
- You will be responsible for working cross-functionally with Oscar stakeholders to identify and action on opportunities to improve the member experience
- You will apply strategic thinking and data-driven analysis while leveraging natural curiosity and relationship-building skills to drive impactful outcomes
- You will report into the Associate Director, Member Strategic Initiatives
- Lead the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion
- Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics and assisting in development of departmental metrics and implementation of mitigation strategies
- Monitor and report out on key implementation, project, and departmental metrics
- Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communication, and program strategies for successful change management and risk mitigation initiatives
- May oversee team members directly and mentor team members and promotes colleagues' growth and professional development
- Compliance with all applicable laws and regulations
- Other duties as assigned
Our take
The US healthcare system is the world's largest and most expensive, but has health outcomes worse than other advanced economies. Oscar Health is focused on building a system of healthcare that is completely centered around its members' experience, offering direct-to-consumer insurance, with digital tools such as a virtual care experience forming a key part of the company’s business model.
Oscar is the first health insurance company built around a full stack technology platform. It gained a competitive edge by launching the "My Identity" functionality in 2021, that demonstrated a huge step for diversity and inclusion in healthcare, enabling users to input their names, pronouns and gender identity. It also provides access to health providers that will understand a user's language, race, ethnicity, and health situation, showcasing the company's focus on optimizing member experiences.
The company has secured good funding in the past, and expanded into new markets and states since its launch. This has fuelled growth and supported ventures such as its Culturally Competent Care Grant Program. An upcoming market expansion forms a key part of the company's plans to "more than double" membership by 2027.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2020
$140m
LATE VC
Jun 2020
$225m
LATE VC
Total funding: $1.6bn
Company HQ
Hudson Square, New York, NY
Leadership
Mario Schlosser
(Co-Founder & President of Technology)Started their career at McKinsey where they were a Fellow Senior Associate. Founded Vostu where they held the Chief Scientist role before co-founding Oscar Health.
Mark Bertolini
(CEO)Previously Co-CEO at Bridgewater Associates, Chairman and CEO at Aetna as well as EVP at Cigna and Nylcare Health Plans.
Salary benchmarks
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