IT Helpdesk Administrator, Moxion Power
$85-100k
Plus equity
Office located in Richmond, CA
Clean energy manufacturer
Job no longer available
Clean energy manufacturer
101-200 employees
Job no longer available
$85-100k
Plus equity
Office located in Richmond, CA
101-200 employees
Company mission
To build a cleaner world by bringing renewable energy to all, wherever they are.
Role
Who you are
- A solid 3+ years in a technical support role
- Proficiency in supporting both PC and Mac hardware/software
- Comprehensive understanding of computer system security & compliance policies
- Familiarity with ITSM and Service Desk management principles
- Adeptness in supporting GSuite & Office 365 ecosystems
- Deep Rooted understanding of identity access management, particularly with Okta
- Competence in audio/visual hardware and software support
- Experience in supporting iOS and Android mobile devices
- Solid grounding in network troubleshooting
- Familiarity with computer security and threat protection concepts
- Understanding of basic project management tenets
- Previous experience in a manufacturing environment
- Collaborative and thrives in team dynamics
- Patient and consistently positive when assisting customers
- Superior written and spoken communication prowess
- Flexibility and a keen ability to juggle multiple tasks in a fast paced setting
Desirable
- Knowledge or expertise in energy, fleet management, or EV industry
What the job involves
- Moxion Power seeks an IT Helpdesk Admin to reinforce our growing IT team. Positioned in Richmond, CA, this role is pivotal in providing technical assistance to our end users via Slack, email, or direct onsite intervention
- As the primary custodian of our internal IT landscape, you will handle immediate user requests, identify opportunities for service automation, and administer various system platforms
- Furnish comprehensive support to users via Slack, JIRA, email, and onsite interactions
- Support and deliver on internal IT projects
- Recognize and realize service automation prospects
- Administer systems, including Okta, Azure/Intune, Kandji, and more
- Uphold and support corporate office systems and teams
- Oversee Telecom/Video Conference services
- Evaluate, test, and set up end user hardware and software
- Draft, and amend knowledge base documents and companywide tech communications
- Efficiently manage your ticketing queue, always with SLAs at the forefront
- Help mold and maintain our rockstar reputation
- Shift Timings:
- This would be a 3rd shift role from 11pm PT to 7am PT at the Richmond office
Our take
Striving towards a cleaner future, Moxion Power replaces inefficient, polluting, fossil-fuel-burning generators with its mobile energy storage systems and electric equipment rental solutions, thereby reducing costs of temporary powers for customers whilst decarbonizing operations.
The company is considered revolutionary in the market for its reimagining of equipment and technology that hasn’t seen material change since the combustion engine. Demand for its products and business model is positioned to grow exponentially due to the rapidly declining costs of battery technology, combined with the U.S. government’s support for clean technologies and domestic manufacturing.
Initial funding went towards scaling its manufacturing operations, as well as launching its first rental location in the San Francisco Bay Area. The company's late 2022 Series B funding, led by Tamarack Global, is being used to scale production at its first two domestic manufacturing facilities in order to meet the demand for its products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2022
$100m
SERIES B
May 2021
$10m
SERIES A
Total funding: $113.3m
Company benefits
- Health, dental, and vision coverage
- PTO
- Competitive equity & compensation packages
- Free lunch, coffee, and snacks
- Flexible work from home policy (for some roles)
- Access to Mountain Hardware, Columbia, Sorel, & Prana employee stores and discount
- Company swag
- Investment in professional development courses
- Parental leave program
Company HQ
Richmond, CA
Leadership
Alexander Meek
(President & CRO)Former co-founded and acted as President of Newday Impact Investing. Experience as Director of Silver Creek Capital, Vice President of Fred Beverages and as an Associate for Deutsche Bank.
Alex Smith
(CTO)Previously served as Senior Engineering Manager of Battery Systems for NIO, Engineering Manager of Battery Systems for LG Chem Power, Lead Systems Engineer for Xalt Energy, Senior Applications Engineer for Flux Power. Experience in Mechanical Engineering for ISE Corporation, Manufacturing Engineering for Tempo Textron, and as a Transmission Mechanic for Poway Transmissions and AAMCO Transmissions.
Jed Mickle
(Vice President of Infrastructure and Facilities)Previously co-founded and acted as Brand and Design Manager of Give'r. Experience as Project Manager for Webcor, Assistant Project Manager for BOND Building Construction and Master Carpenter, Project Manager & Superintendent for Peter Stewart Construction.
Paul Huelskamp
(CEO)Previously co-founded White River Solar and co-owned Vox Sportswear. Experience serving as Director of EverStream Energy Capital Management, as an Associate for SunPower Corporation and as an Analyst for The Praedium Group.
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