Senior/Principal Product Manager, Level AI
$180-200k
+ Stock options
AI & natural language understanding (NLU) for call centers
Be an early applicant
AI & natural language understanding (NLU) for call centers
101-200 employees
Be an early applicant
$180-200k
+ Stock options
101-200 employees
Company mission
To blend human and machine intelligence to transform customer experiences.
Role
Who you are
- Bachelor’s degree in computer science, mathematics, systems engineering, MIS, or a related field; preferably an MBA from an esteemed university
- At least 7 years of experience in product management, with at least 3 years in building AI products
- Deep familiarity with Generative AI and Large Language Models
- Proven track record of ownership and execution in fast-paced environmentsExceptional written and verbal communication skills
- Strong analytical and structured thinking skills
- Demonstrated ability to lead cross-functional teams and influence stakeholdersExperience working with teams in other time zones
- Preferred Qualifications :Experience launching 0-1 products Domain experience in Contact Center or Customer ExperienceExperience leading teams
What the job involves
- We are seeking a data-minded, entrepreneurial product leader to shape the future of our AI portfolio
- As a Principal product manager on the team, you will be responsible for taking our core AI products to the next level as well as taking to market our new, AI-first products. You thrive in ambiguity, yet bring clarity to cross-functional teams.
- This is a hybrid role based out of Mountain View but should be flexible to work in the office as Needed
- This is a fast-paced environment that demands initiative, strategic thinking, and a strong bias for action. You’ll work closely with a world-class team including alumni from Amazon, Facebook, Google & Uber. This is an exciting opportunity to make a tangible impact in the AI space, driving product innovation, customer value, and business growth
- Own the vision, strategy, and roadmap for core AI experiences across the product portfolio
- Champion customer obsession through feedback, data, and research
- Bring a strong data-driven mindset and focus on measurable impact
- Drive product execution end-to-end with high bias for action
- Collaborate with engineering, ML, and data science teams Partner cross-functionally with PMs, Design, Marketing, and Go-to-Market teams
- Work with Product Marketing to ensure successful product launches aligned with customer and business goalsStay on top of emerging technologies to inform Level AI’s product strategy
Our take
Contact centres are vital for businesses, but they face challenges like high turnover, low efficiency, and managing large volumes of customer interactions,. Traditional methods often fall short in improving service quality and securely handling customer data.
Level AI addresses these challenges with AI-powered tools that enhance contact centre operations. Using generative AI and large language models (LLMs), the platform analyzes customer conversations, provides real-time agent support, and automates tasks like quality assurance and sentiment analysis.
Having recently landed significant funding, the company is ready to expand its team and further innovate. With these resources, level AI is set to make even bigger waves in the contact centre world, helping businesses improve customer interactions and boost efficiency.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2024
$39.4m
SERIES C
Mar 2022
$20m
EARLY VC
Total funding: $74.4m
Company benefits
- Equity
- Unlimited paid vacation
- Remote work options
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Ashish Nagar
(CEO)Previously a Product Manager at Amazon Alexa's Conversational AI Team. Worked as Director of Product & Business at both Relcy, Inc. and Kinestral Technologies Inc. Also worked as a Venture Capitalist at Investor Growth Capital and was a Senior Associate at The Boston Consulting Group.
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