Community Manager, Mirage

• We’re looking for someone who has experience working with businesses of all sizes on their video creative, and knows how to create real value through community
• 3–6+ years building or managing online communities, ideally at a SaaS company
• Experience launching and growing platforms like Discord, Slack, and forums from scratch
• Comfortable using video editing software and AI tools like Captions, Descript, Runway, Pika, etc
• Comfortable on camera (we can clone you, don’t worry) and excited to be interacting with customers one-on-one and one-to-many—this role involves customer onboarding, education, and hosting live training sessions
• Clear, fast, and engaging communicator—both in writing and verbally
• Optimistic, curious, and have embraced AI and emerging technologies
• Familiar with B2B SaaS best practices and customer lifecycle journeys

Desirable

• Captions is the leading AI video platform used by millions of creators and companies to generate short-form video
• As our first Community Manager, you’ll have a rare opportunity to build our community efforts from the ground up—with full support and buy-in from the entire team
• We’re sitting on a massive, engaged user base and a blank slate when it comes to community: it’s all yours to shape!
• This is a high-impact, highly visible role for someone who wants to design and execute the full spectrum of community strategy—from choosing the right platforms to engaging users online and in real life
• You’ll own and execute our community strategy from the ground up—building programs, leading conversations, and creating spaces where our customers feel supported, inspired, and connected
• Build Community Infrastructure
• Launch and manage community channels. Eg., Slack, Discord, Reddit, public forums, reviews, and newsletters
• Set the strategy and execution plan for building vibrant spaces for B2C and B2B customers
• Own content distribution for changelogs, insider updates, and product announcements
• Drive Community Engagement and Events
• Plan and host live and virtual events: AMAs, roundtables, podcasts, meetups, and more
• Collaborate with our customer base to spotlight stories and successes
• Organize and experiment with new formats and initiatives
• Develop Scalable Programs
• Launch customer-centric initiatives: advisory board, ambassador programs, user groups
• Run giveaways, contests, and appreciation campaigns (yes, there will be SWAG)
• Oversee programs that drive customer love and deepen brand loyalty
• Be the Voice of the Community
• Act as the liaison between our customers and internal teams—product, support, marketing
• Surface community feedback and insights to help guide roadmap and experience improvements
• Serve as a subject matter expert and be the face of Captions in external communities