Partner Success Manager, BridgeU
$60k
+ 15% OTE
University and careers guidance
Job no longer available
University and careers guidance
21-100 employees
Job no longer available
$60k
+ 15% OTE
21-100 employees
Company mission
To remove the barriers for students around the world to reach their full potential.
Role
Who you are
- A proven track record (ideally 5+ years) of professional experience, ideally in one or both of the following capacities:
- (1) Relevant account management or partner success experience working with higher education customers
- (2) Working within higher education with direct experience of international student recruitment
- Strong written and verbal communication skills with experience of consultative approaches and comfortable presenting to senior leaders and key decision-makers
- Analytical ability and understanding of how to present information to customers that responds to their perception of value
- Highly commercial and target-driven; comfortable talking to customers about commercial terms and new proposals
- Good understanding of the student enrolment marketing funnel and experience advising partners on best practice in order to optimise their partnership
- A willingness to operate in a high-growth environment where we are still learning and seeking to optimise for our customers and people
- Appreciation for our core mission and the student outcomes we deliver with a good understanding of the student journey
- The role requires someone with a good knowledge of the BridgeU business model, a detailed understanding of the international student decision making process and an analytical curiosity that ensures our partners benefit from new and valuable insight
What the job involves
- The Partner Success Manager (US) will be responsible for delivering exceptional experiences to our university partners whilst protecting and growing revenue from your portfolio of accounts
- You will primarily own university relationships on behalf of BridgeU from partnership kick off through to contract renewal
- You will build and nurture these relationships to understand your partners’ aims and objectives and then recommend strategies and share insights that support these
- Ultimately you will play a key role in connecting university marketing, recruitment and admissions teams with the largest community of international school counselors and their students
- The role holder will work with colleagues in our Marketing, Schools and Product teams to ensure we deliver for our partners and increase the opportunities to generate revenue for BridgeU
- Managing and enhancing partnerships with BridgeU's university customers through strong relationship-building, analysis of platform engagement, maximizing our solutions and presenting valuable data-led insights
- Delivering account strategies that support partner satisfaction and increase net revenue retention and ultimately customer lifetime value (LTV)
- Onboarding of new partners, working closely with New Business Partnership Managers to ensure a seamless handover from sales to partner success
- Planning and briefing Partner content for platform publication acting as the liaison between your partners and the BridgeU marketing and partner delivery resources
- Reporting to Partners on the performance of the partnership and making recommendations for enhancement
- This will include presenting analysis of student marketing initiatives, application and enrollment funnels, and school/counselor engagement
- Managing the marketing attribution process across your portfolio of partners to ensure that the value of BridgeU is clearly evidenced and, for performance-based contracts, revenue is recognized
- Successfully winning contract renewals with your university partners, including fixed fee and performance-based commercial models
- This will often mean working closely with the Head of Strategic Partnerships and Kaplan legal counsel to navigate this process and ensure the best outcome for BridgeU and your partner
- Identifying, presenting and winning upsell opportunities that provide partners access to additional features and solutions
- Keeping partners updated on new feature developments and enhancements to ensure the value of their BridgeU partnership is positively represented and continually reinforced
- Collaborating with the Marketing team to build partner testimonials, case studies and joint marketing initiatives, e.g. webinars
- Creating value for BridgeU’s international high school network by developing relationships with your partners that attract significant student and counselor interest
- This will include seeking unique and exclusive propositions to make available to BridgeU students, e.g. scholarships and prioritized admission
- The KPIs will be linked to two key areas:
- 1. Delivery of University Partner Success initiatives that drive engagement and value
- Marketing activation that drives enrollment objectives and revenue goals
- Quality touchpoints with Partners are maximized to ensure value is evidenced
- 2. Increasing Net Revenue Retention within your accounts by minimizing churn and improving commercial terms
Our take
Career guidance is often daunting, but in the rapidly evolving work and educational climate, getting clear, high-quality guidance has never been more important. While talent is distributed equally across the world, opportunity is not.
BridgeU was founded with the aim of empowering any student to find and explore the most suitable educational pathways available, wherever they may be in the world. To do this, it partners with schools and offers personalised software and solutions to individual students, so they can make better-informed life decisions.
Currently helping students in over 100 countries, BridgeU aims to continue this global expansion further into Asia while consolidating its existing relationships with educational institutions. It does this with a remote-first approach to work, allowing any employee to help students realise their full potential.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2017
$5.3m
SERIES A
Nov 2015
$2.5m
SEED
Total funding: $8.2m
Company HQ
London, UK
Leadership
Lucy Stonehill
(Co-founder & CEO)Lucy started their career as a Litigation paralegal for a year, before founding Stonehill Educational Consultants in April 2012, and BridgeU in April 2014. They have been CEO ever since.
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