Senior Manager of Customer Strategy and Success, Oshi Health
$130-150k
+ Equity
Digestive healthcare platform
Be an early applicant
Digestive healthcare platform
101-200 employees
Be an early applicant
$130-150k
+ Equity
101-200 employees
Company mission
To free people from the suffering and burden of GI conditions by redesigning how care is delivered.
Role
Who you are
- Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy and an ability to adapt quickly?
- Are you passionate about healthcare and looking to create a revolutionary new approach to digestive healthcare with a radically better patient experience?
- 3-5 years out of an undergraduate experience
- Has experience in a client-facing profession, comfortable leading external conversation, and influencing key stakeholders
- Has shown progression and advanced in their individual field of work
- Healthcare experience is preferable
- Professional to have hands-on experience with analytics and storytelling through data
- Strong cross-functional coordination capabilities - detail-oriented, strong on documentation and communication to solve problems and gain alignment across stakeholders
What the job involves
- Oshi Health’s Growth team is looking for a dynamic Senior Manager, Customer Strategy and Success to spearhead client implementation and oversee account management for both new and existing partners. In this pivotal role, you will lead internal implementation efforts while collaborating closely with cross-functional teams, including Product, Clinical, and Commercial, to enhance partnership awareness of Oshi Health
- Additionally, you will be responsible for delivering QBRs to customers and ensuring partner satisfaction. This hands-on position also involves conducting in-depth analyses to showcase client success stories and drive continued growth
- Own end to end implementation, account management, and customer success for partner accounts, responsible for driving success within owned partnerships
- Lead internal implementation efforts, working cross functionally with stakeholders across product, member marketing, clinical operations
- Drive marketing and awareness of Oshi Health within named accounts, to ensure prospective members are well-educated on different GI solutions available within their benefit structure
- Work within internal Oshi Health systems to pull down key stats and conduct ad-hoc analysis, to highlight key stories and success on performance to Oshi Health clients
- Deliver QBRs to customers, to continue to drive growth within accounts
Our take
Gastrointestinal conditions, though relatively common, are often stigmatised, and its patient population is woefully underserved. Oshi Health is a virtual-first medical practice revolutionizing the diagnosis, management and treatment of digestive health conditions, to improve the standard of care for GI patients.
Oshi’s whole-person model and emphasis on proactive interventions has offered a transformative alternative to the reactive approach of traditional medicine. Its expert care team works to help patients gain control over their symptoms by treating them using a unique mix of dietary, psychosocial, and medication interventions. By serving the tens of millions of Americans affected by GI conditions, Oshi is filling a necessary gap in the market.
With 91% of Oshi Health members seeing symptom improvement within 10 weeks - a noticeable improvement from 2021's 85% in 3 months - it is evident that the company is dedicated to refining its offering. And the significant funding it has raised will be used to accelerate the next phase of growth, including scaling its clinical team and creating new partnerships with health groups and providers.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2024
$60m
SERIES C
Apr 2023
$30m
SERIES B
Total funding: $116.5m
Company benefits
- Inclusive healthcare and support, including access to Oshi's GI care
- Remote-first work environment with an annual equipment stipend
- Generou parental leave (up to 16 weeks)
- Flexible vacation policy
- Virtual and in-person team building
- 401k retirement
- Training and professional development opportunities
- Support from a dedicated "Life Concierge"
Company HQ
Midtown South, New York, NY
Leadership
Sam Holliday
(Co-Founder & CEO)Started as a Manager for Accenture before becoming a Healthcare Investment Banker for J.P. Morgan. Served as VP of Population Health for Greenway Medical Technologies and VP of Operations for Everyday Health, before acting as COO for Cecelia Health.
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