Customer Success Associate, Wolters Kluwer

Small Business Research Team

$41.1-68.9k

This role is eligible for Bonus.

Entry, Junior and Mid level

New York

Hybrid (8 days/month)

2+ days a week in office (White Plains, NY)

AI-powered solutions for professionals

Be an early applicant

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Be an early applicant

$41.1-68.9k

This role is eligible for Bonus.

Entry, Junior and Mid level

New York

Hybrid (8 days/month)

2+ days a week in office (White Plains, NY)

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To empower professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Job

Company

Role

Who you are

Minimum Bachelor's degree, or equivalent
0-3 years of experience, preferably in the licensing or compliance field
Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues, and clients
Excellent attention to detail and high degree of accuracy and consistency
Ability to work independently, handle pressure, multi-task, and prioritize work at all times
Use of considerable tact and discretion when dealing with partners, clients, or sensitive data
Excellent organizational and both verbal and written communication skills
Ability and desire to work in a challenging environment
Ability to adapt to a changing regulatory environment
Outstanding skills using computers in a Windows-based environment, including Microsoft Office Suite and Adobe PDF
The successful candidate will be highly organized, detail-oriented, and committed to delivering accurate, timely results while maintaining strong relationships with clients, partners, and government agencies

What the job involves

The Customer Success Associate (Small Business Research Team) fulfills business license research for our high-volume reseller partnerships and our direct clients
The Customer Success Associate is focused on maximizing efficiency to generate rapid and accurate research results for our client and partnership accounts across a wide array of industries and jurisdictions
Conduct industry and location-specific research for our clients, identifying all federal, state, county, and municipal-level business licensing requirements
Create business-specific research results for timely delivery to clients in line with our established key performance indicators
Identify and capture licensure specifications including forms, hyperlinks, supporting documents, exam requirements, prerequisites, turnaround times, fees, and renewal data
Communicate directly with government agencies to assist with business license research inquiries
Provide proactive updates to our clients and partners regarding order statuses and delays
Concisely convey findings to clients and team members via oral and written correspondence
Provide cross-team support to vary work product and enhance industry and licensing expertise
Help us expand and update our industry knowledge by capturing both new and updated license information for future use
Interact with clients and business partners to identify, explain, and resolve business licensing needs
Other duties as assigned
This role supports clients and partner accounts by conducting detailed business licensing research across numerous industries and jurisdictions

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Stacey Caywood

(CEO & Chair of the Executive Board)

Stacey has been part of Wolters Kluwer since 1992, previously serving as the CEO of Wolters Kluwer Health and Wolter Kluwer Legal & Regulatory. They stepped into the role of CEO in early 2026.

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