Customer Insights Analyst, Nextdoor

• 2-4 years demonstrated experience and performance in a fast-paced work environment such as a fast-growing technology company, and/or the ability to perform at an advanced level in the domain
• Educational (or extracurricular) background in quantitative fields such as analytics, statistics, mathematics, economics, or the social sciences
• Experience analyzing and manipulating data sets (with spreadsheets, data visualization tools like Tableau/Looker/PowerBI or analytics tools like Jupyter notebooks) to understand patterns and provide insights
• Familiarity with data extraction tools such as SQL and statistical software such as Python or R
• Experience communicating quantitative data to all types of audiences
• Foundational understanding of field experiment design, survey sampling, and statistical significance
• You’re deeply curious about how to empower neighbors to strengthen their communities, how local businesses enhance their communities, and about what makes different neighborhoods around the globe thrive

Desirable

• As an Insights & Analytics Manager at Nextdoor, you’ll leverage in-depth industry and company knowledge to generate actionable data-driven insights for Nextdoor’s customers (advertisers)
• In this role, you’ll collaborate with sales and product teams to demonstrate the value of Nextdoor to our customers through both quantitative and qualitative methods
• You will analyze proprietary and third-party data to provide insights on Nextdoor’s audience and customers’ advertising performance
• You also take the lead in surface trends and craft data-driven proof points for company marketing materials
• Conducting in-depth analysis to better understand how neighbors interact on Nextdoor and uncover emerging trends
• Communicating complex quantitative data and research results to key business stakeholders and ensure findings are effectively applied
• Leveraging data-driven insights to provide support during all phases of the sales cycle
• Developing dashboards, templates, and tools that allow the Sales team to share actionable insights with all of Nextdoor’s customers
• Partnering closely with cross-functional partners such across Sales, Marketing, and Product Development to design and implement effective solutions for customers
• Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises
• Build in-person relationships with team members and contribute to Nextdoor’s company culture