IT Support Technician, Metropolis
The anticipated base salary for this position is $25.00 - $32.00 hourly
4+ days a week in office (Santa Monica, CA)
Autonomous commerce platform for urban mobility
Be an early applicant
Autonomous commerce platform for urban mobility
21-100 employees
Be an early applicant
The anticipated base salary for this position is $25.00 - $32.00 hourly
4+ days a week in office (Santa Monica, CA)
21-100 employees
Company mission
To disrupt traditional city infrastructure to empower the future of urban mobility.
Role
Who you are
- Ability to work in our Santa Monica office 4 days a week
- 1-2 years of hands-on experience in a technical support or help desk role
- Experience handling a high volume of tickets and requests
- Demonstrated proficiency in troubleshooting and resolving issues with:
- Windows Operating Systems (current and previous versions)
- PC and laptop hardware (configuration, component replacement, and troubleshooting)
- Network printers and peripherals (installation and configuration)
- Basic network connectivity (TCP/IP, Wi-Fi, VPN)
- Experience supporting users on Google Workspace (Gmail, Drive, etc.)
- Experience supporting mobile devices (iOS/Android), including configuration and email setup
- Ability to multitask with the capacity to manage and prioritize multiple user issues simultaneously
- Hands-on experience with a major IT ticketing system (e.g., Jira Service Management, ServiceNow, Zendesk)
- Strong analytical and problem-solving skills
- Strong communication and interpersonal skills, with a strong focus on customer service and the ability to explain technical concepts to non-technical users
What the job involves
- We are seeking a proactive and solution-oriented IT Support Technician - Tier 1 to provide foundational IT support to our internal teams
- You will be the first line of defense for all technical issues, playing a critical part in maintaining smooth business operations
- This role is ideal for a problem-solver who thrives on helping others and wants to grow their skills in a dynamic IT environment
- Serve as the first point of contact for technical support, responding to and triaging requests received via phone, email, and in-person walk-ups
- Diagnose and resolve technical issues related to Windows operating systems, basic network connectivity, password resets, Google Workspace (Gmail), and other standard software
- Promote IT Security best practices, such as identifying phishing attempts, strong password adherence, and enabling MFA while working with the users
- Maintain professionalism and confidentiality when handling sensitive user and system information
- Assist with the setup, configuration, and deployment of new user hardware (laptops, monitors, peripherals) and the installation of approved software
- Meticulously log all user interactions, reported issues, and troubleshooting steps in the IT ticketing system from creation through to resolution
- Proactively communicate status updates and resolution information to end-users
- Contribute to the IT knowledge base by creating and updating documentation for common issues, solutions, and processes
- Escalate unresolved or complex issues to Tier 2/3 support, network administrators, or other appropriate IT teams in a timely manner
- Adhere to scheduled shifts and provide backup support for team members as needed to ensure consistent coverage
- Continuously develop technical skills to keep up with new technologies and support team goals
- Perform other related duties as assigned
Our take
Driven by computer vision and AI technology, Metropolis offers a seamless parking and checkout experience by turning cars into wallets. This eliminates the need for physical tickets and pay machines, allowing property owners to maximise the financial performance of their parking assets and offer a modern service to customers.
Metropolis aims to revolutionise parking by integrating future mobility solutions, such as autonomous vehicle deployment, charging stations, and eVTOL infrastructure. Its approach includes dynamic pricing to optimise revenue during demand surges.
Co-founded by Alex Israel, a former ParkMe founder, the company has expanded rapidly following a $167M Series B fundraise and partnerships with Premier Parking and Uber. The company's recent acquisition of SP Plus Corporation, funded by a $1.8 billion investment, positions it as a leader in AI-driven mobility solutions. As a pioneer in its category, Metropolis continues to push the boundaries of parking and mobility technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2023
$1.1bn
SERIES C
Jun 2022
$167m
SERIES B
Total funding: $1.3bn
Company benefits
- Equity options - We offer ownership opportunities through stock options
- Wellness benefits - A wellness program designed to support a variety of needs
- Health insurance - We subsidise high-quality health insurance coverage for full-time and hourly employees
- We subsidize high-quality health insurance coverage for full-time and hourly employees
- 401(k) match - Plan for your future with a 4% company match
- Parental leave - Receive support prior to, during leave, and as you transition back to work
- Time off - Unlimited PTO for salaried employees, and a generous PTO package for our hourly employees
- Paid holidays - We observe major holidays with company-wide closures, and double hourly rates for those who work
- Hybrid environment - Magic happens face to face, but we support a flexible working model
Company HQ
Downtown, Santa Monica, CA
Leadership
Alexander Israel
(CEO)Former Vice President & General Manager at INRIX. Co-founder and former COO at ParkMe. BA in Business & Economics at University of Puget Sound.
Travis Kell
(CFO)Former Senior Vice President at Winton Group. Previously Director of Hedge Fund Solutions at BlackRock. BA in Business at University of Puget Sound.
Courtney Fukuda
(Chief of Staff)Formerly hedge fund solutions group at BlackRock. Managed senior relationships with sovereign wealth fund, central banks and other major institutional investors. BA in Economics at Yale University.
Peter Fisher
(CCO)Formerly growth equity Investor at Transamerica Investment Management, BA in Political Science at Boston College.
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