Client Solutions Specialist, AlphaSense

Salary not provided
Mid and Senior level
London

2-3 days a week in office

AlphaSense

Market intelligence and search platform

Open for applications

AlphaSense

Market intelligence and search platform

1001+ employees

B2BAnalyticsMarket researchBusiness Intelligence

Open for applications

Salary not provided
Mid and Senior level
London

2-3 days a week in office

1001+ employees

B2BAnalyticsMarket researchBusiness Intelligence

Company mission

AlphaSense's mission is to organize the world’s business information and leverage technology to enable companies to make smarter, faster, and more confident decisions.

Role

Who you are

  • A Client Solutions Specialist should possess a blend of strategic thinking and analytical skills to identify and qualify potential sales opportunities effectively
  • You must excel in customer service, ensuring every interaction is top-notch, and have a solid understanding of the sales process to engage with all organizational levels and build trust
  • Strong organizational skills are essential for managing CRM software and tracking client communications
  • Additionally, you should be collaborative, working seamlessly with various departments such as Publisher Relations, Marketing, and Accounting to ensure smooth subscription sales hand-offs
  • Minimum 3-5 years of sales experience in a business-to-business sales environment
  • Authoritative business acumen to translate customer requirements into meaningful business recommendations
  • Sales professional with extensive cold calling experience
  • History of consistently meeting and exceeding sales targets
  • Highly self motivated, self starter
  • Proven track record of high volume lead conversion
  • Experience or knowledge of market research a plus
  • Experienced negotiator at all levels
  • Confident and highly effective communicator

What the job involves

  • MarketResearch.com is seeking a Client Solutions Specialist to deliver exceptional customer service and boost transactional sales in alignment with corporate objectives
  • The successful candidate will play a pivotal role in our company's growth and future achievements
  • Provide real-time customer service via live-chat, phone and email
  • Respond to customer inquiries in a timely and professional manner, make appropriate product recommendations, and close sales
  • Act as liaison between MarketResearch.com, clients, and other departments to develop processes to meet established customer service standards
  • Conduct in depth research on inbound leads that route through to you and respond to them in a timely manner and schedule regular follow ups for qualification following agreed company policies
  • Utilize CRM to record client activities, schedule follow up actions, and knowledge sharing

Salary benchmarks

Our take

Manual research can be a serious pain : financial analysts spend hours every week searching through PDFs one keyword at a time, just to find a single usable insight. To remedy this, AlphaSense has built a smart search engine that slashes research time for analysts, using thousands of sources and a semantic indexing layer that can effectively query finance-specific language.

As a disruptor and market leader in this field AlphaSense has few direct competitors, being most closely compared to Wolfram Alpha or LexisNexis. It helps that its tools are undoubtedly effective and valued by knowledge professionals: the company counts about 85% of the S&P 100 as customers and is trusted by J.P.Morgan, Microsoft, Credit Suisse and Google, among other major enterprises.

Having raised a large amount of funding over 2022 and 2023, AlphaSense has moved quickly to double down on its expansion in European markets, opening an office in Berlin to support this. With 2024 seeing investment from Singaporean EDBI, it is now setting its sights on the Asia-Pacific region. As business intelligence will remain key for enterprises as they compete for market share, AlphaSense is well-placed for additional future growth.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

13% employee growth in 12 months

Company

Funding (last 2 of 11 rounds)

Jun 2024

$650m

LATE VC

Sep 2023

$150m

SERIES E

Total funding: $1.3bn

Company benefits

  • Work from home opportunities

Company values

  • Customer obsession - We measure ourselves against a simple yardstick: do our clients rave about us?
  • Passion for product - Building a powerful yet simple and beautiful product is in our DNA
  • Results - We value execution and outcomes over appearance and office politics. It’s that simple
  • Diversity of perspective - Great ideas come from everywhere and anywhere
  • Think big - We believe AlphaSense can change the game, and possibly the world
  • Ownership - As owners of AlphaSense, it’s everyone’s job to ensure we do great work - and to always look for opportunities to do better
  • Acceleration - We’re a fast-growing and fast-moving company. Do it, iterate, and try again
  • Trust - We trust our colleagues to do what’s right and what’s best for the company
  • Teamwork - Helping our colleagues succeed always comes first. We are serious about our work - and have fun too

Company HQ

Union Square, New York, NY

Leadership

Co-founder of Silecs (materials used in the microelectronics industry).

Experienced executive. Previously CTO at Mastek and ChoicePoint, and CEO at Framesoft. Has an MBA from Wharton.

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