Technical Implementation Manager, Marigold
$110-120k
More information about location
Relationship marketing solutions
Be an early applicant
Relationship marketing solutions
1001+ employees
Be an early applicant
$110-120k
More information about location
1001+ employees
Company mission
To grow the relationships that grow businesses.
Role
Who you are
- You are a technically skilled, customer-focused professional who enjoys owning delivery outcomes and building trust with customers
- You’re equally comfortable configuring systems and leading technical conversations, thrive in fast-paced environments, and take pride in delivering high-quality implementations that set customers up for long-term success
- 3+ years of experience in technical implementation, solutions engineering, professional services, or a similar customer-facing technical role
- Hands-on experience implementing SaaS platforms for mid-market or enterprise customers
- Strong understanding of system configuration, integrations, and data flows
- Proven ability to manage multiple customer implementations concurrently
- Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Comfortable owning delivery outcomes and working directly with customers to meet timelines and scope
Desirable
- Experience implementing MarTech, CRM, or customer engagement platforms
- Familiarity with APIs and common enterprise integrations
- Background working closely with Product and Engineering teams or within Professional or Technical Services organizations
What the job involves
- The Technical Implementation Manager plays a critical role in delivering successful onboarding and technical implementations for our Vuture platform
- This role owns implementations end-to-end — from kickoff through go-live — combining hands-on technical execution with customer-facing delivery leadership to ensure high-quality outcomes and customer confidence
- Lead end-to-end technical implementations of Vuture, owning delivery from kickoff through go-live
- Configure the Vuture platform to meet customer requirements, including workflows, data structures, permissions, and integrations
- Serve as the primary technical point of contact for customers during implementation, leading discovery sessions, solution reviews, and delivery checkpoints
- Translate customer business requirements into scalable, best-practice technical solutions
- Identify technical risks early and drive resolution through hands-on work or cross-functional collaboration
- Partner closely with Product, Engineering, Support, and Customer Success teams to troubleshoot issues, resolve blockers, and ensure a smooth handover post-launch
Our take
As the parent company to a family of brands - including Campaign Monitor, Cheetah Digital, Emma, Vuture, and more - Marigold is a global marketing technology company that provides a simple, yet powerful, relationship marketing platform that enables companies to optimize and customize their campaigns. Its easy-to-use design, personalization, and automation tools allow users to create captivating marketing to connect with their audiences.
The company is trusted by over 40,000 businesses (with its subsidiaries drawing in a large number of additional clients), and Marigold's solutions currently cater to 11+ industries, including Media & Publishing, Retail, Travel & Hospitality, and Non-Profits.
The company’s numerous partnerships, expansion, and consistent innovation of its products have enabled it to not only adapt to the ever-changing marketing space but become a leading global solution provider within the specialized relationship marketing space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Remote-first hybrid work environment
- Schedule flexibility and open time away
- Home office stipend
- Generous paid parental leave, including adoptive and foster parents
- Learning and development Programs
- Paid time off to volunteer, matching and giving funds for charity initiatives
- Mental health care services, global social events, local support
Company HQ
Rolling Mill Hill, Nashville, TN
Leadership
Mike Gordon
(CEO, not founder)Joined Marigold in 2024 from ArisGlobal, where they served as both the CEO and Chairman of the Board. Prior, they held CEO positions for Altus Group and Callcredit.
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