Program Manager, Lime
City Success
Electric bike and scooter rentals
Job no longer available
Electric bike and scooter rentals
1001+ employees
Job no longer available
1001+ employees
Company mission
To build a future where transportation is shared, affordable and carbon-free.
Role
Who you are
- An accomplished operator with a problem solving mindset, having prior experience leading a team at a technology company, where cities were a key customer is a big plus
- Background in mobility, urban development, transport planning, public policy, product development, or industrial design is an advantage
- Strong communication skills with the ability to effectively communicate to very diverse audiences, mediate and bring multiple parties onboard for cross-functional effort and build trust by delivering
- Customer obsessed, always ensuring the best-in-class experience, support and solutions are delivered
- Data-driven with an ability to decode and use data to build a compelling narrative and then influence decision-making. SQL or Python knowledge is essential. Knowledge of GIS is a plus
- An owner with a bias for action, always ensuring the job gets done with efficiency and speed
What the job involves
- As a City Success Program Manager, you will be the expert in data, product and operations for the core regions that you own, developing and implementing best in-class solutions, ensuring operational excellence, supporting our core business growth, creating and sharing best practices in synergy with Local Operations
- Be a champion for Lime’s city customers, working cross-functionally with internal stakeholders, including product, software, data analytics, research, customer support, and business development in order to continuously deliver and excel on Lime’s commitments to cities
- Track and monitor key city success metrics for all product and operational initiatives, ensuring the best service possible for the city, its communities and riders
- Partner with data insights, business intelligence, research and reporting teams to build and deliver key ridership insights, regular program reports uniquely tailored to the city’s priorities and policy needs
- Be a product operations expert, working closely with both local operations, policy and government relations teams, to strategically develop, implement, and communicate crafted product solutions to best meet the city’s unique traits and needs
- Drive market development efforts, working closely with local teams to build strategic operations plans, then owning the product implementation and setup, including in-market special projects, demos and tests
- Engage with key community stakeholders, building Lime’s local presence and value offering within its communities
- Drive innovation and industry-leading solutions, listening closely to your local, regional and global peers, sharing, learning, and applying best practices intelligently in your cities
Our take
In recent years, electric-powered mobility companies have attracted an extraordinary amount of interest and funding, in part due to rising eco-friendly sentiment, and in part because of the race to "find the next Uber". Lime is one such company, that has rapidly scaled across multiple geographies to be a key player in the fight for market leadership.
Lime, along with its competitors, has had to grapple with regulation in many of its target markets, but nonetheless has steadily increased its footprint. Since its launch, the company has facilitated millions of trips, making it one of the biggest companies of its kind. Interestingly, the CEO has stated that "cars are our true business rivals—not other scooter companies", suggesting that its biggest business challenge will be to get families to give up their second cars.
With a presence that spans an impressive number of regions - in 2023, Lime began operating in Qatar - the company has cemented itself in the micromobility market and stands to profit from the increasing popularity of these types of services. A substantial increase in ridership enabled Lime to achieve "free cash flow positivity" two years in a row, with suggestions it will pursue a US IPO in 2027.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2021
$523m
CONVERTIBLE
May 2020
$170m
SERIES E
Total funding: $1.5bn
Company benefits
- Disability insurance
- 401(k)
Company HQ
The East Cut, San Francisco, CA
Leadership
Toby
(Co-Founder & Board Advisor)Founder and CEO of ZERO&. Was a Marketing Manager at Pepsi for 6 years before doing an MBA at Berkeley. Moved into consulting and VC for 5 years before starting Lime.
Brad
(Co-Founder & Chairman)VP of Business Development at Tencent for 8 years. Managing Partner of a VC firm for 3 years, where he worked with Toby. Has an MBA from Berkeley.
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