Data Support Manager, LeanTaaS
$115-155k
+ Bonus + Stock options
More information about location
Hospital capacity management system
Open for applications
Hospital capacity management system
201-500 employees
Open for applications
$115-155k
+ Bonus + Stock options
More information about location
201-500 employees
Company mission
To provide next-generation healthcare using advanced data science and predictive analytics.
Role
Who you are
- Minimum 2 years of experience managing a team of data analysts covering support, customer analytics, and product analytics
- Excellent leadership skills, with demonstrated ability to collaborate and influence across functions
- Experience in customer support role of a complex data-rich product
- Proven ability to drive process improvement in an organization
- Deep technical skills including ability to develop SQL queries in complex data sets, and to debug Python code
- Equal comfort in communicating complex topics to engineers and non-technical customer leadership
- Understanding of the inner workings of data science/AI/ML
- Desire and ability to learn the business side of what drives customer success
- Excellent written skills in complex technical areas
What the job involves
- As the Data Support Manager, you will lead a cross-functional team responsible for providing technical support and delivering analytics for our hospital clients
- In this role, you will apply strong problem-solving skills and leadership to deliver our Inpatient Flow product, which uses data to optimize care delivery and improve patient flow
- By enhancing operational efficiency, you’ll help health systems consistently provide better care for more patients
- Lead a cross functional team including support and data analysts to deliver data services to customers, focused on team member growth
- Become the owner for process improvement to scale support operations of a highly technical product with 24/7/365 customer use
- Provide voice of scalability to the product management team on opportunities required to effectively scale support of the product
- Engage in deep problem solving for customers, leveraging code and documentation review to become an expert in the product
- Determine and own documentation practices (e.g., JIRA service desk portals, ZenDesk knowledge base) that will be used to onboard new staff and users to become experts in the product, with documentation as the first line of support
- Be the resource across the team for understanding how data science features are deployed and supported in customer environments
- Write and code-review SQL queries to provide insights that help customers and internal teams make data-driven decisions
- Partner with product management to identify what analytics should be standardized into generally available software
Our take
Due to an aging population and increasing number of annual diagnoses, the U.S. healthcare system is under strain. Poor hospital capacity and operations has led to patients switching healthcare providers due to long wait times and bottlenecks.
LeanTaaS provides software for hospitals and health systems that uses machine learning to provide valuable predictive and prescriptive insights. These analytics are then used to help increase access, reduce wait times, and overall improve the performance of operations.
The startup’s main product iQueue specifically uses its AI analytics to make efficient decisions in regard to the management of operating rooms, patient beds, and infusion centers. This use of AI innovation provides a unique approach as it does not aim to change healthcare structures, but instead improve the efficiency of how hospitals use them. While it may seem odd for new technology to piggyback on legacy tech like text messaging, this has greatly facilitated its uptake in hospital systems across the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Dec 2020
$130m
SERIES D
Dec 2019
$40m
SERIES C
Total funding: $238.8m
Company benefits
- Stock Options
- Comprehensive Health & Wellness Benefits
- 401(k) Matching
- Paid Time Off
- Parental Leave
- Wellness Reimbursement
- Education and Skill Building
Company HQ
Santa Clara, CA
Articles
Leadership
Mohan Giridharadas
(CEO)Having taken an MBA at Stanford, Mohan worked at McKinsey for over 18 years. He left his position as Senior Partner in October 2009 to found LeanTaaS the following January, and has been CEO since.
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