CX Content Lead, Fi
$50-120k
+ Equity
Smart dog collars
Open for applications
Smart dog collars
501-1000 employees
Open for applications
$50-120k
+ Equity
501-1000 employees
Company mission
Fi's mission is to build products that make dogs' lives better.
Role
Who you are
- If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping dogs live longer, better lives, Fi could be the perfect fit
- We’re looking for a strategic thinker and AI expert to own content at Fi—someone who sees the future of customer experience through the lens of automation, AI, and efficiency
- Deep expertise in AI-driven content automation, with a passion for pushing the boundaries of AI to improve efficiency
- Proven experience in customer support, content strategy, or knowledge management, building intuitive, scalable content solutions
- Data-driven and customer-focused, using analytics and feedback to refine content and drive engagement
- Strategic yet hands-on, able to set a vision while diving in to make things happen
- Obsessed with automation, constantly looking for ways to streamline processes and elevate the customer experience
- Multilingual skills with the ability to structure and optimize content for diverse audiences
- Bonus: Love dogs? Our NYC office is dog-friendly!
What the job involves
- Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of dog ownership together
- Fi is Looking for a Content Lead
- In this role, you’ll redefine how our customers engage with content, using AI-driven automation to make it smarter, more intuitive, and effortlessly accessible
- You’ll help shape the strategy and own the execution, set high standards, and transform how we deliver knowledge—ensuring that every article, help doc, and support interaction feels seamless and future-proof
- Redefine Fi’s content ecosystem with AI-powered tools to automate and enhance customer success resources
- Own content strategy across teams, using AI to improve self-service, streamline support, and elevate customer interactions
- Optimize and scale support content, ensuring it’s structured, searchable, and user-friendly
- Leverage agentic AI to automate content creation and updates without sacrificing quality
- Continuously analyze and refine content, improving accessibility, discoverability, and engagement
- Implement AI-driven workflows to efficiently organize and maintain content
- Develop guidelines for AI-assisted content, ensuring consistency and high editorial standards
- Drive innovation, exploring new AI and automation strategies to transform the customer experience
- Build and optimize multilingual AI-driven support content
Our take
For the last three decades, dog collars and leashes have remained largely unchanged. Fi was set up by a product team drawn from the ranks of Uber, Square, and Google to disrupt the stagnant dog collar space.
Fi's tracking collars have not only saved countless dogs' lives by providing real-time escape notifications, but they also enable dog owners to monitor their pets' health. Its health and sleep monitoring set it apart from rival products such as the Apple AirTag, whilst the development of a collar that administers topical medicine is also in the works. As Fi utilizes AT&T signal, it also boasts a tracking range that far exceeds that of its competitors.
The company saw a significant increase in value through its lucrative partnership with PetSmart. These sorts of partnerships and overall brand recognition will fuel the sort of expansion Fi aims to achieve.
Freddie
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2021
$30m
SERIES B
Oct 2019
$7.1m
SERIES A
Total funding: $41.9m
Company benefits
- Unlimited vacation
- Commuter benefits
- Medical, dental and vision coverage
- FSA
- 401(k)
- Stocked kitchen
- Team lunches & breakfast
- Perkspot discounts
- $2,000 monthly donation to dog-related charities
- Maternity & paternity leave
Company HQ
NoHo, New York, NY
Leadership
Jonathan Bensamoun
(CEO)Previously worked as VP Product & Engineering at ShopKeep, and was a Product Manager at Square.
Loren Kirkby
(CTO)Previously worked as Lead Engineer at DivX, and was Chief Architect at Dropcam (acquired by Google's Nest Labs).
Salary benchmarks
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