Customer Success Engineer, Dexory
More information about location
Data-driven robotics
Job no longer available
Data-driven robotics
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
Transforming warehouse intelligence through robotics, data and machine learning.
Role
Who you are
- Proven experience in a customer-facing technical or success role within a SaaS technology company
- Strong technical background with the ability to understand and communicate complex technical concepts effectively
- Flexibility to travel to customer sites in the UK and Europe (likely to travel minimum one day per week)
- Experience with analysing/modelling/interpreting data
- Excellent problem-solving and troubleshooting skills
- Exceptional interpersonal and communication skills
- Ability to build and maintain strong customer relationships
- Experience with CRM software (e.g. HubSpot) is a bonus
What the job involves
- As a Customer Success Engineer, you will play a critical role in ensuring that our customers maximize the value of our platform DexoryView
- You will be the primary point of contact for customers, responsible for understanding their unique needs, providing onsite training, technical guidance, and ensuring seamless onboarding, adoption, and ongoing support
- You will collaborate closely with our sales, product, and engineering teams to drive customer satisfaction and retention
- This role will involve travel to client sites around the UK and Europe; talking through the data captured and the insights generated from the warehouses, providing training and guidance to ensure whole teams can utilise the data to its maximum potential
- Leading the onboarding process for new customers, Assisting in the set up and configuring our technology to meet their specific requirements
- Provide expert-level support to customers, addressing inquiries, troubleshooting issues or raising them with our Support teams, and resolving challenges promptly. Work with our engineering team to escalate and resolve complex technical problems
- Develop training materials including documentation, presentations etc. to ensure clients get the maximum benefit of our technology
- Building good relationships within customer organisations; gain their trust and keep on top of any changing requirements for them
- Collect customer feedback and insights to inform product development and improvements to be fed back to the team for continuous improvement
- Work with customers to develop and execute success plans that outline goals, milestones, and metrics to measure progress and ROI
- Monitor customer usage and satisfaction to identify at-risk accounts and take proactive measures to ensure renewals and long-term customer retention
Our take
Dexory (formerly known as BotsAndUs) strongly believes in the symbiosis of humans and robots. The company develops state-of-the-art robotics and AI products by combining social sciences with human-centered design and cutting-edge engineering. Though the rise of robotics is often accompanied by the question of job losses, Dexory wants to liberate businesses from dull, repetitive and now even dangerous work, so their employees can focus on the things that bring the most value - the ‘upskilling the workforce’ argument.
The demand for automation and robotics has seen a significant rise driven by global events. And Dexory is responding by accelerating robot deployments, and exploring new products and services, including accelerating the deployment of its automation solutions across indoor, dynamic spaces.
Dexory is already collaborating with some of Europe’s biggest retailers and airports to support them across customer service and operations. Right now, the company works with clients including Heathrow Airport and British Airways, putting it in a good spot for future growth.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Share Options
- Private healthcare via Bupa with 24/7 medical helpline
- Life insurance
- Income protection
- Pension: 4+% employee with option to opt into salary exchange, 5% employer
- Employee Assistance Programme - mental wellbeing, financial and legal advice/support
- 25 holidays per year
- Full meals onsite in Wallingford
Company HQ
Verda Park, Wallingford, UK
Leadership
Andrei Danescu
(Co-Founder & CEO)Expert in robotics and control from working as an engineer in several places including Jaguar Land Rover and a Formula One Team.
Oana Jinga
(Co-Founder & CCO)With a background in leading strategic partnerships at Google for 6+ years and developing innovative products at Telefonica, their career touched on various areas of the tech world.
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