Visual/UX Strategy Leader, Zoom
$124-271k
OTE
+ Bonus + Equity
Video-focused online communications platform
Posted today
Video-focused online communications platform
1001+ employees
Posted today
$124-271k
OTE
+ Bonus + Equity
1001+ employees
Company mission
To make video communications frictionless and secure.
Role
Who you are
- The ideal candidate is a visionary UX leader who can drive the long-term evolution of Zoom’s marketing web experience
- This role requires an individual who can seamlessly switch between big-picture strategy and pixel-perfect execution
- Senior experience in UX, web design, or digital experience design, with a experience in a leadership or management role
- Proven experience leading high-performing design teams in a agile, high-growth environment
- World-class design skills, with a portfolio that demonstrates excellence in UI/UX, visual design, and digital storytelling
- Expertise in Figma, Adobe Creative Suite, and modern web design tools
- Excellent knowledge of HTML, CSS, and the design-to-development process, ensuring seamless execution of web experiences
- Deep understanding of web usability, conversion optimization, A/B testing, and accessibility (ADA compliance)
- Exceptional communication and storytelling skills, with the ability to clearly articulate design rationale to both executives and ICs
- Highly collaborative and strategic mindset, with the ability to navigate cross-functional relationships and drive alignment
- Relentless attention to detail—from defining high-level vision to ensuring every pixel is perfect
- Experience in high-tech, SaaS, or enterprise marketing environments is advantageous
What the job involves
- This player/coach role blends hands-on world-class design execution with strategic leadership
- While also rolling up their sleeves to lead the most strategic, high-visibility design projects
- They must ensure every aspect of Zoom.com is designed with excellence, performance, and usercentricity in mind
- As the face of the web UX team, this leader will collaborate cross-functionally with stakeholders at all level. From IC's to executive leadership—bridging business goals with exceptional design execution
- Lead and mentor a small, high-performing team of 4 designers and program managers. Fostering a culture of creativity, innovation, and executional excellence
- Provide clear creative direction, feedback, and support to help the team produce their best work
- Champion a human-centered, data-informed approach to web design, advocating for best practices in UX, accessibility, and conversion optimization
- Drive alignment within the team and across the organization, ensuring everyone is moving toward a unified, strategic vision for Zoom.com
- Own and define the end-to-end web UX strategy for Zoom.com and various sub-properties. Ensuring the site is visually stunning, user- friendly, and business-impactful
- Set and continuously refine the design vision, ensuring Zoom’s marketing website reflects the company’s brand, business objectives, and product evolution
- Lead the most strategic, high-visibility web projects, setting the creative bar for the team and delivering industry-leading digital experiences
- Ensure every detail—from high-level UX flows to pixel-perfect execution—meets the highest standards of quality and craft
- Oversee the development and evolution of Zoom’s web design system, creating scalable, modular components that enhance consistency and efficiency. Cross-Functional Collaboration & Influence
- Act as the primary voice and advocate for web UX within Zoom. Collaborating closely with stakeholders across Marketing, Product, Engineering, Content, and Executive Leadership
- Translate complex business and product strategies into compelling, intuitive digital experiences
- Partner with developers and content teams to ensure seamless implementation of designs, optimizing for performance, accessibility, and responsiveness
- Balance stakeholder input with user needs and design best practices, making recommendations that elevate the user experience and business impact
Application process
- End Date: March 19, 2025
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic aquisitions, such as that of Solvvy (an AI and automation service) in 2022. It remains to be seen if this will be enough to turn things around for Zoom: along with many other large tech companies it has recently engaged in large-scale layoffs to realign itself with a difficult economic situation. Still, it is a profitable company and a household name, and its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company values
- Community: We're committed to making a positive impact on our community with our environmental, social and governance (ESG) efforts. Our dedicated social impact arm, Zoom Cares, focuses on making a difference in three key areas: education, social equity, and climate change.
- Customers: Our customers are at the center of everything we do here at Zoom. We work hard to build innovative products that help people communicate, collaborate, and connect.
- Company: Zoomies show care for our company by conducting business ethically and serving our customers and colleagues with integrity. We value transparency and welcome our employees to speak up, ask questions, and provide feedback so we can keep growing as an organization.
- Teammates: Zoomies work collaboratively across teams and locations to deliver happiness to our customers. We recognize our fellow teammates’ actions and achievements through employee-nominated Zoomie of the Quarter awards and an employee recognition program. We also have fun together! Our volunteer, employee-led Happy Crew organizes meet-ups and global holiday celebrations throughout the year.
- Selves: We give employees the flexibility to care for themselves and their families with a comprehensive benefits program that includes generous parental leave, health and wellness benefits, retirement benefits, and My-Time-Off (MTO), an extended vacation policy.
Company HQ
Downtown San Jose, San Jose, CA
Articles
Leadership
Eric Yuan
(CEO)Previously VP Engineering at Cisco and WebEx.
People progressing
Joined as a Sales Development Representative. Promoted to SMB Account Executive after 6 months, and then to Commercial Account Executive after 2 further years. Is now an executive in Sale, Digital Natives & Start-Ups.
Diversity, Equity & Inclusion at Zoom
- Workforce is about who and how we hire. We actively engage with external sourcing partners to invite the best and brightest talent from the broadest backgrounds to consider working at Zoom. We continuously take stock of how we evaluate candidates to ensure that they are getting a fair and equal opportunity to share their capabilities
- Our DEI Marketplace efforts are all about how we include and consider our customers, with the ultimate goal of creating better products and experiences with them in mind
- An example of our Marketplace efforts include leveraging our ERGs and strategic partners to provide feedback on product designs and features
- Workplace is how Zoomies experience Zoom once they are here. Do they feel a sense of belonging to the organization? Do they have an opportunity to build networks and connections outside of their day-to-day roles?
- Examples of our Workplace efforts include our Employee Resource Groups, employee-driven, volunteer groups that foster DEI in the workplace and encourage employee engagement and support
- Our DEI Community efforts are focused on how we do our part to make the world more equitable for all. In partnership with our internal teams and external strategic partners, we forge partnerships that advance our DEI mission and Zoom’s core value of Care
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