EU / UK Customer Success Manager, Scope3
Platforms & Publishers
Sustainability platform for media & advertising
Job no longer available
Sustainability platform for media & advertising
21-100 employees
Job no longer available
21-100 employees
Company mission
To decarbonise media and advertising.
Role
Who you are
- The ideal candidate will live in the EU or UK and has experience managing high value client relationships and thrive in a start- up environment, where everything moves fast and nothing is set in stone
- Create tailored training and best practice materials that showcase value to different types of audiences
- Collect and provide feedback on Scope3’s offering and ideas on how to improve products, operations, and processes
- Work closely with internal teams (commercial, marketing, product and other supporting functions) on behalf of customers
- Understand Scope3 products intimately including how we measure CO2 emissions throughout the advertising supply chain
- Think systemically about all parts of the advertising value chain: brands, agencies, AdTech platforms, publishers, broadcasters, and platforms
- Be comfortable with APIs and web-based technologies and how the internet works
- Be data savvy and able to answer tech questions as well as assist with troubleshooting
- Build repeatable processes and seek continuous improvement to enable the team to scale
- Train and support other members of the Customer Success team
- Have a natural interest for the topic of sustainability and how it’s shaping the future of advertising and the media industries
- Being multi - lingual (English, French, Spanish) is a highly desirable
- At least 5 years of previous demonstrable experience in managing complex relationships for a company within the AdTech or Digital Media ecosystem
- In-depth understanding of the AdTech ecosystem, and how it evolved to its current state
- Able to independently conduct executive business reviews, by preparing all relevant data and delivering it effectively to a diverse group of stakeholders
- A track record of retaining and growing customer revenue – meeting / exceeding personal and company targets
- Experience in working and collaborating remotely
What the job involves
- As someone who cares about the environment, you will be fully responsible for overseeing the success of Scope3 products and solutions for a dedicated portfolio of European Union / United Kingdom based customers
- We’re looking for a seasoned, enthusiastic, independent and detailed-oriented Customer Success Manager to onboard, scale and sustain value for our AdTech platform and publisher customers
- The objective of this role is to strategically help partners navigate and find success within the complex world of sustainable advertising, helping them measure and reduce their footprint with Scope3 solutions in market
- This position requires someone who can play a crucial role in generating true customer success through: creating and driving a joint strategy, understanding our clients' business, driving production adoption and ensuring contract renewals
- While this is not a technical job, it does require technical aptitude and detailed understanding of how the digital ecosystem works, especially as it relates to programmatic advertising across web, mobile, CTV, audio and DOOH
- Develop and execute account strategy plans
- Own the customer renewal motion
- Onboard and thoroughly train them on Scope3’s measurement and decarbonization solutions
- Enable the various departments in their organizations to stand up and successfully activate Scope3-powered solutions
- Evangelize and educate all stakeholders about sustainable advertising, Scope3, and the industry’s path to net zero
- Gather data to refine the Scope3 emissions model and define key success metrics to help customers grow
- Act as the Voice of the Customer within Scope3, advocating for their needs and ensuring client satisfaction, this includes working with different internal departments such as Solutions Engineering, Marketing, Product, Sales and Finance
- Successfully and consistently deliver value through strategies that help partners achieve systemic reductions in CO2 emissions
- Build healthy and strong relationships based on your ability to earn trust
- Sustain and grow partnerships by understanding customers core businesses and how they align with Scope3’s mission
- Analyze key metrics and proactively identify pain points as well as opportunities for growth
- Be their best advocate, taking full ownership for their satisfaction with our products and services
Our take
Digital advertising generates more than 2.6 million metric tons of carbon per year. Looking to fix this issue is Scope3, with a platform leveraging machine learning to decipher the best media advertising programs with the smallest carbon footprint.
Sustainability is fast becoming an essential part of business operations, which is why a service like Scope3 has the chance to make a real impact. Its tailored approach, which is supported by a team filled with expertise within the digital media space, sees it work closely with its clients to measure their current impact and create a solution to move forward seamlessly.
Scope3 has partnered with many across the media sector, in a variety of capacities. For example, it has formed partnerships with adtech start-up Greenbids and the Cannes-lions Film Festival, which also share climate crisis concerns. With good funding secured, the company has intentions to expand its global team and further develop its product.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Oct 2024
$25m
LATE VC
Oct 2023
$20m
SERIES B
Total funding: $45m
Company HQ
Midtown Manhattan, New York, NY
Leadership
Brian O’Kelley
(CEO)Also an Executive Producer at Wonderstruck. Previously Co-founder and CEO of Waybridge and AppNexus.
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