Customer Marketing Manager, Authenticx

Enterprise Healthcare Software

Salary not provided

Hubspot

Senior and Expert level

Remote in US

More information about location

Humanizing conversational intelligence in healthcare

Be an early applicant

Humanizing conversational intelligence in healthcare

101-200 employees

HealthcareB2BArtificial IntelligenceAnalyticsMachine LearningSaaSAutomation

Be an early applicant

Salary not provided

Hubspot

Senior and Expert level

Remote in US

More information about location

101-200 employees

HealthcareB2BArtificial IntelligenceAnalyticsMachine LearningSaaSAutomation

Company mission

Authenticx is on a mission to help humans understand humans.

Job

Company

Role

Who you are

5+ years of marketing experience, ideally in a B2B SaaS environment
Willingness and ability to travel to events throughout the US for customer events, including some overnight travel may be required throughout the year
Strong project management skills, with the ability to handle multiple initiatives simultaneously and prioritize in a fast-paced environment
Excellent written and verbal communication skills, with a proven ability to create impactful marketing content and sales enablement materials
Results-oriented marketer proficient in using HubSpot or related CRM to analyze marketing data, metrics, and KPIs to evaluate success and inform decision-making
Passion for connecting with and understanding customers
Demonstrated experience working cross-functionally with Customer Success, Account Management, Product, and other Marketing teams to drive customer retention and expansion

What the job involves

The Customer Marketing Manager will play a key role in developing and executing customer marketing strategies to drive customer advocacy and expansion.
This role will work cross-functionally with the Revenue, Customer Success, and Product teams to develop customer marketing campaigns, experiences, and collateral to deliver an exceptional customer experience and drive growth
Develop and execute Authenticx's customer marketing strategy to drive customer retention and expansion
Build rapport with customers to increase customer advocacy, tell their stories, and drive revenue opportunities
Manage and execute customer events and groups, including our annual summit and Customer Advisory Board, to drive engagement, community, and expansion
Develop and execute customer marketing programs through a variety of channels, including email, events, webinars, direct mail, and account-based marketing
Identify and leverage Authenticx’s biggest advocates to develop customer referrals, testimonials, and case studies
Create impactful customer emails, including automated workflows, to drive adoption, retention, and renewal
Collaborate cross-functionally to develop collateral, campaigns, experiences, and for Authenticx’s customer base
Track and analyze program performance, effectiveness, and ROI. Use data to inform strategy and next steps

Our take

Authenticx delivers a "humanizing" conversational intelligence platform for healthcare, that analyzes millions of customer interactions to surface transformational opportunities in the industry. The platform works across voice, chat, and email data to reveal hidden barriers, motivators, and strategies, so organizations can make data-backed decisions on how to improve.

The value of its offering is clear and demonstrated by significant growth, and an expanding customer base that includes top global pharmaceutical companies. As the global healthcare automation market continues to get larger, Authenticx is in a good position to see further success as it carves out a considerable share of the space.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Jan 2023

$20m

SERIES B

Jun 2021

$7.5m

SERIES A

Total funding: $28.3m

Company benefits

Medical, dental, and vision insurance
401k
Unlimited vacation time
Paid parental leave
Disability insurance
Life insurance
Flexible hours & environment
Remote work opportunities

Company HQ

Keystone at the Crossing, Indianapolis, IN

Leadership

Amy Brown

(CEO)

Former COO of Seven Corners and CenterFirst Consulting. Previous VP of Government Programs at Advantage Health Solutions and Executive Director of the Indiana Medicaid Program at Schaller Anderson.

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