Customer Success Manager, LeagueApps
$62-93k
Youth sports management platform
Be an early applicant
Youth sports management platform
101-200 employees
Be an early applicant
$62-93k
101-200 employees
Company mission
To help leaders bring youth sports to kids and communities everywhere.
Role
Who you are
- 1-3 years of experience in a customer success or account management role, ideally at a SaaS company
- Proven success managing customer relationships with the core focus being configuration and adoption
- Strong problem-solving and consultative skills aligned to customer enablement and success
- Exceptional communication and presentation skills, able to articulate complex solutions to both technical and non-technical audiences
- Ability to analyze customer data and leverage insights to drive engagement and decision-making
- Comfortable using tools such as Gainsight, Zendesk, Jira, and Salesforce
- Adaptable, self-motivated, and highly organized, with strong project management skills
- Passionate about youth and professional sports, understanding the unique needs of LeagueApps’ customers.
What the job involves
- The Customer Success Manager will be a driving force for the activation, retention, and growth of LeagueApps customers, specifically focusing on high-value and strategic accounts
- In this role, you will be responsible for managing relationships with new and existing customers of varying size and scope while acting as a trusted advisor to ensure they maximize the value of LeagueApps’ products and services
- You’ll take ownership of the onboarding process, training, and long-term success of your customer portfolio, working cross-functionally to shape an outstanding customer experience
- Your ability to proactively manage customer needs, identify expansion opportunities, and deliver exceptional service will drive loyalty, advocacy, and long-term success
- Act as a trusted advisor and thought leader, providing platform guidance to LeagueApps customers
- Successfully ramp new customers and programs in their first year on the platform
- Manage day-to-day success for accounts $10k+ ARR within a high-volume book, focused on adoption and operational readiness
- Share product updates, best practices, and additional LeagueApps services that will help customers achieve their goals
- Proactively address challenges by monitoring customer health, identifying risks, and implementing solutions to improve engagement
- Clearly communicate customer insights to key stakeholders across the company, including Product, Sales, Support, and Engineering
- Partner with internal teams to ensure customers receive the proper level of service and that their voices shape future product enhancements
- Represent customer needs internally as a platform advocate, supporting post-sale success
- Own and lead customer success initiatives, contributing to the evolution of processes, playbooks, and best practices
- Maintain accurate engagement data and leverage tools like Gainsight, Zendesk, Jira, and Salesforce to guide prioritization
- Monitor churn risk and contribute to gross retention outcomes across assigned accounts
- Support program renewals by ensuring partners are operationally prepared and engaged ahead of renewal cycles
- Be the face of LeagueApps to our customers!
- Likes — and needs — to win
- The duties listed are not exclusive and other duties may be assigned as needed or desired by the employer to meet business needs. The employer reserves the right to change, add to or eliminate positions as it deems appropriate
Our take
Youth sports teams need successful administration and management to thrive, requiring funding and payroll management, networking and scaling, and revenue generation programs. However, such organizations are commonly associated with an absence of technology, resulting in a lack of options for software platforms that help with such administrative tasks.
LeagueApps provides a customizable youth sports management platform to provide an all-in-one solution to aid any sports team's operations and growth. The software provides automation tools for payroll and financing, marketing and growth features, communication dashboards for player and parent retention, and bottom-line tools for revenue generation.
Whilst there are already generalized organization management platforms that youth sports teams can benefit from, LeagueApps has smartly recognized the need for customizable management tools designed to help sports teams. This approach hasn't gone unnoticed by investors, with the company recently receiving substantial funding which will propel its offerings even further.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$15m
SERIES B
Jun 2018
$1.8m
EARLY VC
Total funding: $43.2m
Company benefits
- Health and Wellness: Comprehensive medical and dental, gym and fitness subsidies, company sports teams
- Vacation: Generous paid time off policy
- Family Friendly: Generous parental leave for primary and secondary caregivers
- Community: Weekly All-Hands meetings with AMAs, bi-annual company offsites, social events
- Professional Development: Individual subsidy for continued learning and development (classes, certifications)
Company HQ
Gramercy Park, New York, NY
Leadership
Brian Litvack
(Co-Founder & CEO)Experience as General Manager and Founding Team Member of Sportsvite.com from 2006 to 2011.
Steve Parker
(Co-Founder & CTO)Experience as CTO and Co-Founder of Sportsvite.com from 2006 to 2010. Principal Consultant for OpenEvolve since 2004.
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