Senior Program Manager, Cloudflare
Executive Briefing Center
$164.8-196.8k
+ Equity
3 days a week in office (New York, NY)
Web performance and security platform
Be an early applicant
Web performance and security platform
1001+ employees
Be an early applicant
$164.8-196.8k
+ Equity
3 days a week in office (New York, NY)
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- The ideal candidate is not required to have Executive Briefing Center experience, but will have strong industry expertise, program & project management skills and be able to plan for and provide executive-level exceptional guest experiences
- Very strong project & program management skills who can identify and solve problems quickly with minimal management guidance
- Outstanding customer service mentality and attention to detail
- Ability to engage up and down the organization (including SVP+) with confidence, poise and gravitas
- Maintains up-to-date industry & company product and services knowledge or aptitude
- Highly organized and self-motivated to create and execute on new projects
- Team player who can take on projects in various stages of completion and run
- Comfort in ambiguity of changing priorities and flexibility to new ideas within a fast paced environment
- Strong attention to detail and craftsmanship, with a knack for prioritization and scoping
- Possesses exceptional written and interpersonal communication skills, and able explain your work clearly and concisely to stakeholders
- Experience (5+ years) working in Executive Briefing programs, and/or in sales, marketing or strategic events programs
- Proven track record of strong project management skills, with the ability to scope, execute and report on projects throughout their lifecycle
- Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact programs
- Excellent spoken and written communication as well as receptive listening skills with ability to present to different audiences (Executives, Sales, and Customer Success)
- Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines
- Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
What the job involves
- The Executive Briefing Center (EBC) Sr Briefing Manager will actively contribute to and support our current EBC Program and will report into the global Executive Engagement Program Manager, under Revenue Operations
- The Revenue Operations Team is part of our Global Revenue Operations Team, which is responsible for driving operational excellence, exceptional business results, and productivity across all teams in the Revenue Organization
- Cloudflare is looking for an Executive Briefing Center (EBC) Sr Briefing Manager to focus on the growth and accelerated improvements in the Executive Briefing Program at Cloudflare
- This is an individual contributor role who will be the face of the Global EBC program in our new New York City office as well as contribute to strategic Executive Briefing planning globally
- It is a highly visible position where you will work to improve individual EBC strategy, execute complex event coordination plans, and drive efficiencies for the overall program so we can deliver our EBC program growth plans for 2025 and beyond
- Act as the EBC Program representative in the New York office and build strong relationships with all internal senior stakeholders and other external visitors. Promote and evangelize the EBC brand & value proposition globally
- Project manage and consult on all steps in the life cycle of strategic Executive Briefings. This includes helping ensure that Cloudflare is creating a best-in-class customer experience via collaboration with IT & Office Teams, and also creating measurable revenue growth opportunities via the EBC program
- Facilitate all internal prep and planning calls with Account Team and Presenters, incorporating feedback into Executive Briefing plan revisions, ensuring that internal and external expectations on business goals are satisfied
- Work with subject matter experts throughout the entire corporate organization to both maintain and update existing content within a variety of mediums, and create new content based on business needs, changes or new product / service offerings
- Build and maintain relationships with markets teams, product managers, executives and executive admins regarding processes and procedures necessary to execute successful briefings
- Actively participate in problem-solving, planning sessions and lead specific projects to contribute to the improvement and evolution of the global EBC program
- Lead regular feedback sessions with internal stakeholders (Executives, SMEs & Accounts Teams) to capture valuable feedback that contributes to analytics and reporting of success metrics to leadership and program participants
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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